Company Description
At Accor, we place people at the heart of what we do, creating emotion for our guests, positive impact and nurturing passion for service and achievement beyond limits. Our playground is more than 45 brands from luxury to economy with 5,500 hotels, 10,000+ restaurants serving 100 million customers.
Job Description
Role overview
The Leisure Sales Support Executive is the key point of convergence for information coming from Leisure clients (Tour Operators/Wholesalers/Specialist Series), hoteliers, and sellers. He/she is involved in all stages of contract preparation, including the negotiations, supporting the Strategic Account Managers who have overall responsibility for the account. The Leisure Sales Support Executive also ensures the operational relationship between clients and hotels when the contract is live.
Main responsibilities
- Conducts comparative pricing studies to make consistent commercial proposals.
- Drafts commercial proposals that will reflect the recommendations from hotels and Strategic Account Managers.
- Ensures compliance with the leisure pricing strategy and monitors adherence to the distribution channels.
- Inputs data into Salesforce (ANAIS) and Cvent and shares regular commercial information.
- Negotiates the contract terms (allocations, rebates, discounts, special requests, etc.) with hotels, along with the Strategic Account Managers.
- Shares the commercial offers with clients.
- Is involved in client negotiations, following the directives of the Strategic Account Managers.
- Drafts and verifies the contracts and coordinates the signature process.
- Participates in promotion collections in coordination with hotels and country sales offices.
- Assists Strategic Account Managers in daily account management: handling client disputes/invoicing, conducting client credit assessments, and providing support in case of group relocations or event organization.
- Acts as a consultant for our hubs and headquarters staff, guiding them in the processes and best practices defined by Global Leisure Sales.
- Monitors KPIs related to account activities.
Internal:
- Hubs
- Hotels (Directors/ Room Division Manager, Revenue Manager)
- Strategic Account Managers
External: Strategic Distributors
Qualifications
Background/Experience:
- A minimum of 4 years’ experience with sales.
- Relevant Sales or Revenue Management expertise with experience in building strong relationships with local teams and partners.
- Education to minimum Bachelor degree (BA) level or equivalent.
- Hotels/Business Travel experience.
Skills:
- Experience in client relations and negotiation in both French and English.
- Comfortable with phone communications.
- Knowledge of Accor Distribution tools (e.g. TARS, ANAIS, Resaweb, Dataweb, CVENT).
Personal attributes:
- Strong organizational and analytical skills.
- Good interpersonal skills/diplomacy.
- Dynamic and proactive.
- Team spirit.
- Ability to work independently.
Additional Information:
CDD 5 months from December 2024.
#J-18808-Ljbffr
