Student Journey Officer/Customer Service Consultant (JB4148)
Century City Town, Western Cape
Market Related
The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.
Educational requirements:
- Minimum requirement of Grade 12; however, a post school qualification is more advantageous.
- Minimum 1 year proven experience in academic and programme administration.
- Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria.
- Knowledge of which programmes are regulated by which regulatory body – DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP.
- Technical skills in the use of the ICAS student information system.
- Organized administration systems and practices that adhere to policies and procedures.
- MS Office proficient.
Duties and Responsibilities:
- Administration of the student onboarding process, from application to registration, enrolment, and orientation.
- Academic department administration, including student records, academic reports, and certification/graduation.
- Student success and retention, including student query management and resolution.
- Programme facilitation, including assessment administration, materials, textbooks, and resources.
- Student and lecturer surveys and feedback per programme.
- General administrative tasks.
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