Key Output
•Building of a team environment that enables maximum productivity and department profitability
oPerformance management of the team
oCompetency development of the team including ensuring that Operator Learning Specialists are CIAP and SETA accredited as assessors and moderators.
oCorrect staffing and safety of the team
oConsistent application of relevant policies and procedures
•Achievement of the operator training team's financial targets and key performance indicators (KPIs)
•Achieve the development of capabilities for the business in the ff:
oLifting Machine Operations and pendant Cranes operations
oSafety Training for the business operations Fire Fighting and First Aid
oOperations Machines and technology capability for mining, construction and Energy and Transportation business
•Compile machine-specific operator training material and ensure curricula that are aligned with the latest OEM requirements, government requirements and industry best practice (Mining, Energy and Transportation and Construction).
•Advise internal and external customers on learning solutions that will improve competence and productivity
oReporting of team performance against agreed priorities and KPIs.
•Effective compilation and management of budget (OpEX and CAPEX)
•Effective scheduling and management of machine operator learning specialists to ensure maximum productivity
•Attend to internal and external customer complaints and queries.
•Effective management of projects and key centre of excellence initiatives undertaken to deliver results in the agreed time
•Responsible for development of processes in the Operator School of Excellence, continuous process improvement and implementation
•Ensure effective self-management and performance ownership
Qualification, Experience and Competencies
Minimum Required Qualification
- National Diploma/Degree in Engineering/ Business/HR/Education/ Psychology or related fields
- Registered/Certified Assessor and Moderator
- Formal Leadership Development Programme will be an advantage.
Minimum Required Experience
- Five years' supervisory or learning instructor experience
- Familiarity with eLearning platforms and practices
- Working experience with Learning Management Systems (e.g. SAP)
Minimum Required Competencies
- Analytical Thinking (L3)
- Problem Solving (L2)
- Attention to detail (L2)
- Assertiveness (L2)
- Verbal and Written Communication (Including listening) (L2)
- Drive, Energy and Initiative (results-focus) (L3)
- Networking and Liaison (L2)
- Business and Financial Acumen (L2)
- Participative Management (L2)
- Motivating Others and Developing People (L3)
- Practical Execution Management (Planning, Organising & Monitoring) (L2)
- Caterpillar Product Knowledge
