Job Title: Junior Associate, Final Mile Operations Daily Responsibilities Operational Coordination & Execution - Assist in the coordination of daily operations, addressing store support inquiries, tracking orders, and ensuring timely product deliveries. - Review and organize incoming delivery requests, preparing reports and updates to meet operational targets. Performance Tracking & Reporting - Monitor daily performance metrics, including delivery accuracy, timing, and customer satisfaction levels, and communicate findings to the Final Mile Manager. - Collect data on key performance indicators (KPIs) for ongoing analysis to facilitate real-time adjustments aimed at enhancing operational performance. Communication & Issue Resolution - Act as a point of contact for stakeholders and the fulfillment team, providing troubleshooting support for any issues that may arise during deliveries to ensure seamless operations. - Escalate issues to the Final Mile Manager as necessary and collaborate with other teams to devise immediate solutions. Process Support & Improvement - Collaborate closely with the Final Mile Manager to implement process improvements designed to enhance delivery speed, reduce costs, and maintain quality standards. - Assist in updating and refining operational procedures to optimize workflow with a strong focus on accuracy, efficiency, and adherence to service levels. Documentation & Compliance - Maintain accurate records of daily transactions, route data, and delivery outcomes, ensuring all documentation and reports are completed accurately and in a timely manner. - Ensure that final mile operations comply with company policies, safety regulations, and service-level agreements (SLAs). Skills Required: - Strong organizational skills with attention to detail and the ability to prioritize tasks effectively. - An analytical mindset, with experience in data collection and reporting preferred. - Excellent communication and problem-solving abilities for effective collaboration across teams and support of operational continuity. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with logistics software is an advantage. Candidates must meet the following requirements: - Completed Grade 12/Matric - Willingness to work extended hours to complete tasks - Ability to work independently - Preferably possesses Last Mile Delivery experience - At least has experience in logistics or transportation - Proficiency in Microsoft applications - Ideally has experience in Last Mile Delivery
