Job Specification: Instore Sales Assistant Position Overview: We are seeking Instore Sales Assistants to join our team at (Company Name). The primary role of an Instore Sales Assistant is to provide exceptional customer service and support in driving sales within our retail environment. The ideal candidate will have strong interpersonal skills, a positive attitude, and a passion for delivering an outstanding customer experience. Responsibilities: 1. Assist customers in finding and selecting products within the store based on their needs and preferences. 2. Provide accurate and up-to-date information about product features, pricing, and promotions. 3. Assist with stock replenishment, ensuring shelves are visually appealing and products are neatly organized. 4. Proactively engage with customers to understand their requirements and provide appropriate recommendations. 5. Handle customer complaints or queries, offering timely and satisfactory resolutions. 6. Operate the cash register, process payments accurately, and maintain a balanced till. 7. Collaborate with other team members to achieve store sales targets and contribute to overall team success. 8. Stay informed about new product releases, industry trends, and competitor offerings. 9. Participate in training sessions to enhance product knowledge and customer service skills. 10. Maintain store cleanliness and ensure a safe shopping environment for customers. Requirements: 1. Previous experience in a customer-facing role, preferably in a retail environment. 2. Excellent verbal communication skills with the ability to engage customers confidently and build rapport. 3. Strong listening skills to understand customer needs and make appropriate recommendations. 4. Basic math skills to handle cash transactions and calculate discounts or change accurately. 5. Ability to work effectively in a team-oriented environment as well as independently when required. 6. Attention to detail in maintaining store cleanliness and visual merchandising standards. 7. Ability to stand for extended periods and lift/carry moderate weights during stock replenishment. 8. Willingness to work flexible hours, including weekends and holidays, depending on the needs of the business. 9. Knowledge of product categories (e.g., electronics, fashion, cosmetics) is a plus. 10. High school diploma or equivalent qualification. Note: This job specification provides a general guideline for the role of an Instore Sales Assistant. Responsibilities and requirements may vary depending on the specific needs of the company and the nature of the products being sold.
