Application Support Specialist - Oncology

Life Healthcare Group (Pty) Ltd • Other • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa • $300 - $400 / year • 3h ago

Clinical Application Support Specialist (Oncology)

A vacancy exists for a Clinical Application Support Specialist (Oncology) based at Head Office in Oxford Parks, reporting to the IM Head of Technology Services. This is a hands-on operational position responsible for supporting all Oncology systems and applications, serving as the custodial “owner” and subject-matter expert for the Oncology applications/systems.

Key Responsibilities:

Support day-to-day use, performance, and maintenance of the Oncology applications/systems.
Involvement in all projects related to Oncology systems.
Troubleshoot network and server hardware issues.
Configure personal computers and mobile devices.
Manage systems and software applications.
Resolve telecommunication and network communication issues (including WiFi).
Ensure data Security, Privacy, and Governance procedures are up to date.
Provide project support for new practices regarding IT infrastructure.

Duties & Responsibilities

Critical Outputs:

Provide subject-matter expertise regarding the Oncology systems to all role players.
Monitor and assess system functionalities and performance.
Manage Service level delivery according to agreed SLAs.
Investigate incidents and assist with problem resolution.
Ensure required maintenance requests are logged and implemented.
Know the systems landscape and ensure monitoring and optimization.
Document interdependencies between systems and optimize for business stability.
Manage 3rd Party escalation.

Coordinate and Drive Small Enhancements:

Identify shortcomings and make recommendations for changes/improvements.
Follow change governance processes for required changes.
Review deployment plans and provide sign-off.
Support change projects regarding improvements to systems.

Involvement in Project Delivery:

Manage business expectations and engage stakeholders.

Support Liaison Between IT and the Oncology Business:

Communicate with the Oncology business unit as per the engagement model.
Provide reports on system performance and issues.
Implement relevant policies and procedures related to IT delivery.
Drive solutions for severity 1 and 2 issues and conduct root cause analysis.
Engage with vendors to enhance daily operations.

Desired Experience & Qualifications

2-3 years’ direct experience in managing IT systems.
3-5 years related work experience.
2-3 years’ experience in analyzing and defining business requirements.
Operational experience in a corporate channel environment.
Experience in a healthcare services environment.
ITIL Foundation Certified.
IT-related qualification is advantageous.
Knowledge of in-house systems is advantageous.
Ability to communicate verbally and in writing.
Knowledge of operating systems (Microsoft Windows).
Sound knowledge of Information Security controls.
Deep knowledge of Oncology IT systems and procedures.
Good understanding of IT systems development lifecycle principles.
Good analytical and business-analysis skills.
Team orientation and interpersonal skills.
Basic understanding of project-management disciplines.
General business acumen and commercial awareness.

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