REQUIREMENTS Matric, well groomed with excellent communication skills in English & Afrikaans Minimum 2 years experience in customer service or front of house Professional attitude and confident Good problem-solving skills Self-motivated Team Player Positive can-do attitude Confidentiality with customers Computer literate DUTIES Maintain neat and orderly front desk and reception room. Ensure customers receive courteous and prompt service at all times Coordinate scheduling of appointments and confirm all appointments, follow up visits and waiting-listed customers Ensure customers are booked in correctly to maintain efficient patient flow for the schedule Assist customers with selection of frames and other accessories Prepare and explain quotations, prescriptions & payment procedures to patients Forward and follow up on orders sent to the laboratory & any overdue jobs Notify customers when goods are ready for collection Weekly maintenance of files, checking progress & follow up with customers Closing and opening of the office Prompt and Accurate invoicing Maintain up to date knowledge of Medical Aid procedures, process claims accurately Receive payments and release goods in accordance with company policy Process petty cash Ensure outstanding accounts are followed up relevantly. General administration duties Maintain patient files and records accurately, timeously, and up to date Ensure all costing tariffs and prices are up to date Maintain stock, stationery, and other sundry items, as and when required Typing reports. Stock taking Salary dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below. Follow us on Facebook Follow us on LinkedIn Visit our Website
