Job Description
Represent the Auto Centre at reception, welcome customers, book in vehicles for repairs/servicing.
Answer questions about service outcomes, schedule and book appointments, facilitate vehicle and customer drop-offs and pick-ups.
Assist with parts sourcing, pricing, and create quotes for customers’ approval.
Provide customers with feedback and information regarding the progress of vehicle repairs.
Establish and maintain good working relationships with fleet customers to encourage repeat and referral business.
Handle complaints to resolution.
Any other related duties as required by the MD from time to time.
Desired Experience & Qualification
- Proven work experience as a Service Advisor or similar role (at least 2 years).
- Multi-brand workshop experience essential.
Education
- Grade 12, tertiary admin qualification advantageous.
Package & Remuneration
Market Related
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