Sales Processing Coordinator
Bedford
26,000 - 30,000 per annum
Pin Point Recruitment are looking for a Customer Service Assistant to work for a manufacturing company based in Bedford.
The company have been manufacturing in the UK since 1980 across six sites where they create mechanical, electrical, electronic and digital solutions that improve lives by transforming the spaces where people live, work and meet.
Customer Service Assistant Job Role:
- Loading customer orders onto computer system
- Updating customers on order process
- Taking customer enquiries over the phone and via email
- Working with internal Sales Reps to ensure customer satisfaction.
- Working with logistics to ensure delivery dates are met
- Answering in bound calls
- Ensure correct documentation has been completed including SPA, NSR, CSR, and New Item requests
- Overall responsibility for updating the Sales order book.
- Link up with USA team to ensure their orders are loaded
- Be an escalation point for customer queries and complaints.
- Raise QA/complaints and ensure customers are updated in a timely fashion.
- Administration for Customer service manager
Customer Service Assistant Skills Required:
- Experience working within customer service or sales within a manufacturing company is a must
- Experience using SAP or similar system
- Excellent communication and problem-solving skills
Strong attention to detail and ability to multitask
Ability to work well in a team and adapt to changes
Proficiency in using CRM systems and Microsoft Office Suite - Strong administration skills
Apply now for more information.
