Senior Tour Operator - Group and Group Series - Bryanston Gauteng
Our client operates as a comprehensive destination management company, specializing in inbound travel to various African countries like South Africa, Namibia, Kenya, Tanzania, and Uganda. They provide tailored services and personalized consultations for both individual travellers (FIT) and group leisure segments.
Responsibilities:
Evaluate client requirements based on special interests, needs, and budget constraints
Provide timely quotations for all requested services
Make reservations for all requested services
Acknowledge and respond to written requests from agents
Maintain communication with agents regarding reservation status, payment terms, deadlines, and booking conditions
Organize Meet and Greets when necessary
Manage documentation for all reservations including itinerary planning, travel packs, vouchers, rooming lists, and filing
Ensure timely invoicing of clients and address any account queries
Arrange tour guide services as needed
Negotiate the best rates with preferred suppliers
Qualifications:
Matric / Grade 12
Preferably a qualification in Travel & Tourism
Experience:
3 years of experience handling group travel within the tourism industry
Competencies:
Proficiency in written and spoken German would be a great advantage
Ability to understand complex group itineraries and costing
Familiarity with Tourplan software is advantageous
Knowledge of group bookings, quotations, and costings
Strong negotiation skills with suppliers
Understanding of customer needs and products
Excellent knowledge of South African and regional geography
Strong product and logistical knowledge.
