Technical Specialist (Hybrid)

RecruiTech • Other • Kloof, South Africa • 2h ago

Responsibilities:

Customer Support for API users and escalated customer queries, administering help desk support to ensure client tickets are resolved timeously
Investigation / Problem Solving / Troubleshooting Issues
Analysing Logs
Coordinate changes to the software or any other config changes that may be client specific or otherwise Change Request Management and Processes
Documenting Processes
Checking Validations and attending to issues or escalating them to the relevant owner
Assist in Compiling RCAs

Requirements:

Degree, Diploma or IT Related certification
Proficiency with Excel and functions such as VLOOKUPS, HLOOKUPS etc.
Good general knowledge of IT & keen interest in telecommunicationsâ¯
Good knowledge of Windows and how software works
A good knowledge of networking including VPNs and IP-SEC tunnels
Must have the ability to run Basic SQL Queries
Understanding of APIs such as SOAP, REST etc.
Worked with API building and testing tools such as Postman API Platform
Capture traces using Wireshark and being able to interpret the results

Advantageous:

Experience in the mobile messaging / chat commerce industry
An understanding of the SMPP protocol
Worked with Atlassian Jira
Worked with SEQ
Worked with code repositories GIT

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