Responsibilities: - Achieve high levels of customer satisfaction through excellence in production editing, proofreading, and publishing quality manuscripts to the public and other departments.
- Facilitate staff recruitment, selecting, orienting, communicating job expectations, training employees, and developing personal growth opportunities for career development.
- Accomplish staff job results by coaching, counselling, and disciplining employees.
- Plan, monitor, appraise job results, provide constructive feedback, and implement prevention strategies.
- Demonstrate a team culture and interdisciplinary atmosphere of trust where contributions are valued, and consensus is fostered.
- Accomplish department objectives by determining staffing levels, supervising team members, assigning workload, and organizing and monitoring manuscript processes.
- Implement and enforce systems, policies, and procedures and implement corrective actions.
- Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to regulations.
- Complete operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
- Control budget information allocated to the team, including staffing, equipment, and software, and implement corrective actions.
- Provide quality service by enforcing quality and customer service standards.
- Interface with customers to answer questions or solve problems.
- Maintain manuscript records, document necessary information, and utilize reports to project manuscript statuses.
- Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
- Proofread manuscripts for spelling, grammar, punctuation, syntax, usage, consistency, and voice, inspect and cross-check references and data, and implement corrective actions to ensure consistency in manuscript output.
- Confer and coordinate activities with other departments.
- Contribute to team effort by accomplishing related results as needed.
Requirements: SUPERVISORY SKILLS: - Proven work experience as a supervisor or relevant role.â¯
- Proficient in spelling, punctuation, grammar, and other English-language skills.
- Accuracy and attention to detail.
- Proven ability to direct and coordinate operations.â¯
- Highly effective supervisory skills and techniques.â¯
- Ability to input, retrieve and analyse data.â¯
- Familiarity with company policies and legal guidelines of the field.â¯
- Excellent communication and interpersonal skills.â¯
- Strong organisational, time management and leadership skills.â¯
- Ability to manage and prioritise multiple projects in a fast-paced environment.
- Ability to work well under pressure.â¯
TECHNOLOGY SKILLS:Â - Database user interface and query software
- Project management softwareâ¯
- Enterprise resource planning ERP software or CRM Software
- Microsoft Office
MINIMUM REQUIREMENTS: Â
- 5+ years of experience in publishing, with previous supervisory experience.
- 1+ years proofreading experience.
- Certificate, Diploma or Degree in journalism, communication, logistics, supply chain management, business administration or relevant field.â¯
ADDED ADVANTAGES AND PREFERENCES: Â
- Familiarity with HTML, XML and ePUBs.â¯(Familiarity with publishing software and technology).
- Good language skills in official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, and Setswana.â¯
- A valid driverâs license.â¯
The ideal applicant would be dedicated to upholding company policies and procedures while fulfilling daily performance requirements and have outstanding leadership qualities.
