From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town Office.
Please note that this position will be supporting the UK region and therefore, working UK hours (10:00 - 18:30 SA time and until 19:30 during daylight saving).
POSITION SUMMARY:
The Operations Analyst will facilitate scheduling needs of the department, ensuring resources are allocated according to the needs of the business. This will involve working with existing processes, managing several calendars simultaneously, integrating with several different departments, and incorporating the data into workable schedules. Long term goals can include working to identify areas of opportunity to increase process efficiency, assistance in developing more pro-active workflows, and participation in evaluating potential solutions.
RESPONSIBILITIES:
- Compile the new hire training calendar, scheduling new hires to their specific learning plans and confirming proper instructor coverage.
- Partner with Certification Project Manager to coordinate training and assessment scheduling; in accordance with pre-defined cadence and requirements.
- Create and maintain weekly phone availability scheduling for multiple teams, ensuring adequate coverage for each shift, cross-referencing with PTO, training, and other calendars as necessary.
- Expand and refine existing scheduling tools.
- Ensuring timely delivery of all data to reporting departments.
PRE-REQUISITES:
- Minimum 2-3 years of Customer Service experience in a contact center, preferably within a software support role OR Minimum 1+ year experience leading a Customer Service team in a contact center, preferably with a software support focus.
- Demonstrated ability to prioritize tasks with competing urgencies.
- Proactive and self-directed work style.
- Intermediate competency with Outlook, MS Teams, Excel, Office 365.
- Excellent communication skills.
- Extraordinary organizational skills; with adherence to strict deadlines.
- Smartsheet, Amazon AWS Connect, VBA, PowerBI, and Looker Studio experience a plus.
We’re obsessed with making this the best job you’ve ever had!
- We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group.
- Have confidence in your health with our offered Medical Aid Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
- Further your professional development with our Tuition Reimbursement Schemes.
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
#J-18808-Ljbffr
