Salary: Negotiable - Depending on experience
Minimum Requirements:
- Minimum of 3 years’ experience as a Duty Manager, as well as a minimum of 3 years experience in an Operations Management position in a 4/5 Star Hotel
- Should be experienced within all different areas of a Hotel
- Polite, friendly person with a strong personality that can think on their feet
- Well spoken and well presented individual
- Strong leader who has been in charge of employees before
- Must have grade 12 and be computer literate
- Previous experience on Opera and Micros would be an advantage
- Formal hospitality degree/diploma preferable
Candidate Responsibilities:
- Responsible for the management of the operational area to achieve customer satisfaction.
- Effective leadership, managing and overseeing all departments within the hotel.
- Plan and manage the day-to-day operations effectively.
- Drive the broader goals of the hotel in relation to all outlets.
- Ensure consistent acquisition and maintenance of guests.
- Manage Human Resources paperwork for the entire hotel.
- Ensure required policies, procedures, and administrative systems and controls are in place.
- Day-to-day guest interaction to receive feedback and actively implement necessary actions.
- Oversee and assist in departmental stock takes.
- Adhere to all company practices.
- Lead, train, and motivate the team.
- Drive the hotel’s quality plan and implement all required standards.
- Stand in and perform the duties of an Acting General Manager in the absence of the General Manager.
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