This role handles reservations enquiries and bookings for a 5* Lodge in a timely and professional manner with the goal of achieving or exceeding reservations targets by maximizing all sales opportunities.
Qualifications / Experience
- Excellent communication skills, both written and verbal
- Excellent command of the English language
- Minimum 3 years’ experience in a similar appointment with specific reservations experience in lodges
- Excellent interpersonal skills
- Excellent computer skills
- Excellent financial awareness
Behaviors / Skills
- Personal approach and high level of customer service and support
- Sense of ownership and pride for the guest experience
- Excellent telephone and email manner
- Excellent communicator
- High sense of responsibility
- Proactive and committed to the business’ interests
- Works under own initiative
- Team oriented and a team player
- Works well under pressure and naturally goes the extra mile
- Able to multitask
- Strong organizational and administrative skills
- Plans and organizes effectively
- Flexible manner and willingness to assist
- Performs job functions with attention to detail, efficiency, and accuracy.
- Assertive and proactive
- Willingness to learn
- A sense of fun and understanding of the Lodge's way of doing things
- Realistic expectations of bush life
Duties & Responsibilities
- Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines
- Providing accurate and relevant information about room options, availability, packages, and specials
- Checking availability of accommodation or flights on the guests’ desired travel dates
- Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow up
- Following up on provisional reservations
- Updating and maintaining our client database
- Issuing invoices, processing payments, and sending confirmation details to guests
- Sorting out any issues that may arise with reservations
- Providing support to guests who may need to amend or cancel a reservation
- Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
- Ensuring all guests' requests such as booking excursions, treatments, etc. are actioned and accurately detailed on HMS
- Booking Federal Air flights and road transfers for guests as required
- Creating and updating guest profiles for identified VIP & repeat clients
- Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests
- Maintaining a good rapport with guests
Remuneration and Benefits
- Permanent employment
- Basic monthly salary (to be discussed in the interview)
- Live-in basic furnished accommodation (possible sharing)
- R2325.00 food allowance at Stores over and above salary
- Medical Aid - company contribution 50% (after 3-month successful probation period)
- Pension Fund - company contribution 50% (after 3-month successful probation period)
- Share of gratuities left by guests
- 1% company revenue gratuity
- 20 bed nights for family and friends annually at R750 ppp night (after 3-month successful probation period)
- Leave cycle: 4 weeks on and 2 weeks off
To apply for this position, please forward a comprehensive CV as well as supporting proof of qualifications to apply below .za
If you don't get feedback on your application within 7 working days, please regard your application as not shortlisted.
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