At Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment, and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
To plan, manage and monitor the implementation of branch management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Experience Required: 3 - 5 years experience in a similar environment, of which 1 - 2 years at junior management level.
Minimum Qualifications
Bachelor's Degrees and Advanced Diplomas (NQF Level 07) in Generic Management.
Responsibilities
Process
- Develop market position through the identification of target markets, building relationships, and negotiating and closing business deals.
- Plan for, manage, and ensure the effective administration of area-related support services in alignment with team and individual performance objectives.
- Manage business retention through the application of various sales techniques such as rate negotiations, product comparisons, and changing perceptions.
- Ensure customer understanding of organization brand messages, products, and services in order to facilitate messages appropriately and successfully.
- Manage branch operations.
- Accountable for maintaining quality, service, and outputs related to a work area, ensuring compliance with set policy, procedures, and standards.
- Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
- Plan for and organize multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
Customer
- Manage to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and create opportunities for exceptional service delivery.
Finance
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
- Compile a budget aligned to the operational or area-specific delivery of plans; monitor and report on variances and ensure that planned objectives are reported, escalating any deviations.
Learning and Growth
- Manage teams within the context of defined processes, set required performance parameters, and act as technical coach where required.
- Schedule, allocate, and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.
Governance
- Create awareness to ensure the effective implementation of changes in policy, laws, regulations, and associated industry practices.
- Implement and utilise risk, governance, and compliance policies and processes effectively, to identify and manage risk exposure.
Liberty Values
- Legal Compliance (Sales) (Intermediate)
- Functional Policies and Procedures (Intermediate)
- Operations Management (Proficient)
- Product and/or Service Knowledge (Intermediate)
- Budgeting and Expenditure Control (Intermediate)
- Persuading and Influencing (Intermediate)
- People Management and Empowerment (Intermediate)
- Interpersonal Effectiveness (Intermediate)
- Problem Solving and Analysis (Intermediate)
- Strategic Insight and Capability (Intermediate)
- Teamwork and Cooperation (Intermediate)
- Judgment and Decision Making (Intermediate)
- Communicating with Impact (Intermediate)
- Relationship Management and Networking (Intermediate)
- Customer Orientation (Intermediate)
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409)
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