OMF Branch Manager (Table View Bayside Mall)
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections, effectively communicating and setting clear expectations on targets and required outcomes.
Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service, and expenses.
Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
Conducts manager reviews and ensures policies, procedures, and company values are adhered to in all branch operations, and that there is compliance with processes for audit purposes, dealing proactively with any non-compliance.
Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring, and the structuring of effective development plans focused on both sales and soft skills.
Plans and monitors daily and future activities and progress to identify any impact on targets and productivity, ensuring all operations run smoothly and efficiently.
Maintains branch operations through effective expense and cost management in support of branch profitability.
Ensures that all people resources, systems, and equipment are in place, functional, and comply with the corporate identity to promote professionalism and efficiency of the branch.
Achieves superior customer service and client-centric behaviour through resolving client queries and complaints promptly, professionally, and effectively.
Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and effectively manages the referral process between business units.
Proactively identifies new business or sales opportunities and actively and effectively markets the products and services to ensure business growth.
Minimum Requirements:
- National Senior Certificate (matric) or Equivalent NQF 4 qualification
- RE5 Qualification advantageous
Closing Date: 15 November 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
About Us
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management, and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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