Going Beyond is in our DNA. It’s what makes us see opportunities in your supply chain where others see challenges. We provide solutions, where things can’t be done. Not because we know it all, but because we co-create the answers with you – the one who knows your business best. With our passionate and skilled people, our industry-leading systems and our world-class infrastructure, we can help you create a winning future. Are you in?
JOB PURPOSE
As the IT Site Lead at Vector Peninsula, you will be the driving force behind the performance and uptime of critical IT services that support our 24x7 logistics operations. In this hands-on role, you will proactively engage with end-users to deliver advanced desktop support, manage network and hardware infrastructure, and ensure seamless video conferencing and collaboration across teams. Operating in a high-pressure environment, where IT is essential to business continuity, you will serve as the primary technical expert, ensuring optimal system performance, security, and availability while providing exceptional customer service.
You will also work closely with cutting-edge logistics technologies, including handheld scanners, voice-picking solutions, and EPOD devices, which are vital to our business operations. This role involves collaborating with central IT teams, leading small to medium-scale IT projects, and continuously improving IT services to enhance operational efficiency. This position offers significant career growth for technically talented professionals seeking to make an impact in IT operations, infrastructure management, and project leadership within a global organization. If you thrive in fast-paced, mission-critical environments and are passionate about driving IT excellence and innovation, this is the opportunity for you.
KEY RESPONSIBILITIES
- IT Desktop Support
Provide expert-level technical support for desktops, monitors, laptops, docking stations (where applicable), mobile devices, and peripherals. Address operating system (Windows OS) issues and software application problems promptly and effectively to ensure minimal downtime. Ensure that all desktop and laptop operating systems are patch compliant and within OEM support. - Network Services Management
Administer and troubleshoot network services such as zScaler client, DHCP, DNS, VPNs, LAN and wireless networks. Manage cloud services (Azure) for backup and storage solutions. Ability to troubleshoot network issues across the LAN, Wireless networks and WAN. Escalate complex issues to external service providers when necessary. - Video Conferencing Support
Manage and support onsite video conferencing systems, ensuring seamless communication across teams and sites. Troubleshoot connectivity, hardware, and software issues related to video conferencing platforms (Zoom, Microsoft Teams, WebEx). - Fire Safety Systems
Ensure proper IT-related configuration and monitoring of fire safety systems (e.g., fire alarms) in server rooms and critical infrastructure areas. Collaborate with facilities management to ensure IT equipment complies with fire safety standards. - Customer Service
Deliver top-tier customer service by proactively addressing, resolving IT issues and lead end user training to aid improved awareness on commonly used technologies such as MS Teams and OneDrive. Engage with end-users to explain technical solutions clearly and ensure high satisfaction levels through ongoing communication and support. - Third-Party & Internal Escalations
Coordinate with external vendors and internal teams for advanced support when necessary, ensuring they meet service-level agreements (SLAs). Track resolutions and maintain accountability. - Hardware Asset & Inventory Management
Maintain and manage all hardware assets, including desktops, laptops, network devices, and peripherals. Oversee inventory levels, ensuring timely procurement, disposal, and stock control to support business needs. - IT Asset Management
Ensure the server room and network cabinets are optimally maintained, secure, and well-organized. Manage server upgrades, maintenance/downtime, repairs, and monitoring in collaboration with central IT teams or vendors. - Desktop Projects & Endpoint Management
Lead desktop-related projects such as system upgrades, hardware rollouts, software deployments, and user migrations. Ensure endpoints are patched and compliant with security standards, and implement group policies across devices. - Scripting & Automation
Utilize scripting and automation (e.g., PowerShell) to streamline routine administrative tasks, enhancing system efficiency and reducing manual intervention. - Security Compliance
Ensure that all devices are hardened against security vulnerabilities through appropriate configurations and settings. Enforce hard drive encryption and group policies to protect sensitive data and control user access. Implement and monitor DLP solutions to prevent unauthorized data access or transmission. - Backup & Disaster Recovery (DR)
Manage local backup solutions and ensure that disaster recovery plans are in place for the site. Regularly test backups and recovery processes to ensure preparedness. - Documentation & Reporting
Maintain comprehensive technical documentation for system configurations, incident reports, hardware inventories, and network setups. Provide regular performance reports on ticket resolution, aged tickets, asset usage, and security compliance.
KEY RELATIONSHIPS
Internal Relationships
End-Users: Serve as the primary point of contact for internal staff, providing advanced technical support for desktops, mobile devices, software, and IT systems. Offer user training and ensure minimal downtime.
Department Heads & Business Stakeholders: Collaborate with department leaders to align IT services with business objectives and drive system upgrades, rollouts, and improvements.
Central IT Teams: Work closely with central IT, security, and infrastructure teams for escalations, strategic projects, and maintaining company-wide standards.
External Relationships
Vendors & Service Providers: Manage relationships with external vendors for advanced support, hardware procurement, and ensuring service-level agreements (SLAs) are met.
Third-Party IT Support Teams: Collaborate with third-party support for escalations on complex technical issues, network problems, and specialized services.
The IT Site Lead must provide top-tier customer service by addressing issues proactively, maintaining clear communication with stakeholders, and ensuring IT solutions are implemented effectively to support business operations.
QUALIFICATIONS, SKILLS AND EXPERIENCE REQUIRED FOR THE ROLE
Qualifications and Experience
Bachelor’s degree in computer science, Information Technology, or a related field is required. Alternatively, a combination of formal education and equivalent professional experience will be considered.
Must ideally hold certifications in:
- ITIL (Information Technology Infrastructure Library) to ensure solid knowledge of IT service management best practices.
- Microsoft Azure for cloud services and infrastructure management.
- Microsoft Intune for mobile device and endpoint management.
- Office 365 Certification for managing cloud-based collaboration and productivity tools.
- MCSE (Microsoft Certified Solutions Expert) to demonstrate proficiency in Microsoft server and network infrastructure.
- Networking Certifications such as CCNA or equivalent, to ensure expertise in network management, routing, and switching.
Skills and Competencies
Technical Expertise
Desktop & Endpoint Management: Advanced knowledge of desktop operating systems, patching, group policies, and hardware management and remote support thereof.
Networking & Cloud Services: Experience with DHCP, DNS, VPNs, LANs, WANS, wireless networks, and cloud platforms (Azure).
Automation & Scripting: Hands-on experience with scripting (e.g., PowerShell) to automate routine tasks and improve operational efficiency.
Security & Incident Response: Proficiency in endpoint hardening, hard drive encryption, Zscaler, DLP, and VPN support. Experience with security audits and incident response is a plus.
Hardware Asset Management: Proven experience in managing IT hardware assets and inventory control.
Soft Skills
Strong problem-solving and analytical skills, with an ability to diagnose and resolve complex technical issues. Excellent verbal and written communication skills to interact with users, vendors, and central IT teams. Leadership qualities, including project management and the ability to collaborate effectively with different teams. Customer-focused mindset with a commitment to providing high-quality IT services.
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