Responsibility
Core Activities
- Install, configure, monitor, tune, and troubleshoot SAP systems and the SAP database
- Manage the SAP Correction and Transport System (CTS)
- Configure and manage the SAP printing subsystem
- Perform daily monitoring, administration, troubleshooting, and tuning of all SAP systems
- Administer the SAP database with Database Administrator
- Use the SAP Service Marketplace to search notes, create OSS messages, and download software
- Maintain system performance, perform version and patch upgrades, and manage corrections, transport management (CTS/TMS), client and landscape strategies
- Maintain the SAP Data Dictionary and database objects
Compliance
- Attention to Detail, following compliance procedure
- Change Management
- DR testing
Project
- Support continuous improvement projects and team as needed.
- Assist and coordinate projects
Key Business Contacts (Internal)
KPI’s
Ticket resolution time, SLA, SoX audit output
Complexity
High
Key Business Contacts (External)
Decision Making Authority
Within SOP, process and procedures.
PREFERRED SKILLS, KNOWLEDGE & EXPERIENCE
- SAP Basis certification or related SAP certification.
- Applications analysis and design experience preferred.
- Customer service experience.
Solid business process understanding within manufacturing industry, SAP Basis and authorizations modules knowledge needed, SoX, ITIL
Experience: min. 3 years of experience in similar area
Competencies
- English
- Customer Focus
- Attention to detail
- Good time management
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