Medipost Pharmacy is looking for a professional self-driven individual to join their exciting QA Department in the capacity of a QA Officer. The successful individual will be placed in Gezina (Pretoria).
Primary Purpose of the Job
- Identify any deviations in alignment of processes with Standard Operating Procedures and communicate effectively to applicable superiors for review.
- Participate in SOP reviews and provide input for the compilation of Standard Operating Procedures within specified timelines.
- Identify improvements to processes as well as Medipost / CDU App system.
- Time & attendance management according to Company Policies.
- Attention to detail and Problem solving skills.
- Completion of various Quality Assurance logs within agreed and specified timelines.
- Investigate and resolve any disagreement with Departmental Manager on the applicable Quality Assurance logs within specified timelines.
- Monitor IR compliance by Managers on timelines and communicate any deviations and or non-compliance to superiors.
- Monitor QA log compliance by relevant employees on completion timelines and communicate any deviations and or non-compliance to superiors.
- Notify the Quality Assurance Manager in writing on completion of various Internal Audits and Quality Assurance logs.
- Adherence and distribution of required monthly reports.
- Ensure all external audit preparations are completed within the designated time frames.
- Responsible for the orientation of internal and external audits if requested.
- Ensure adherence to company SOP’s, policies and procedures.
- Completing various Adhoc tasks.
Principal Duties and Responsibilities
Quality Assurance of Medipost Group Processes
- Identify any deviations in alignment of processes with Standard Operating Procedures and communicate effectively to applicable superiors for review.
- Participate in SOP reviews and provide input for the compilation of Standard Operating Procedures within specified timelines.
- Identify improvements to processes as well as Medipost / CDU App system.
- Communication administrative competency.
- Attention to detail and problem solving competencies.
- Willingness and ability to assist other departments when required by Management.
Completion and Accuracy of Quality Assurance Logs
- Completion of various Quality Assurance logs within agreed and specified timelines.
- Investigate and resolve any disagreement with Departmental Manager on the applicable Quality Assurance log/s within specified timelines.
- Monitor Quality Assurance log and IR compliance by Managers or relevant employee(s) on completion timelines and communicate any deviations and or non-compliance to superior(s).
Performing of Internal Process Audits
- Monitor compliance by Managers on completion timelines and communicate any deviations and or non-compliance to superiors as per agreed timelines.
- Notify the Quality Assurance Manager in writing on completion of various Internal Audits. Reports are completed within instructed timelines.
- Assist with any changes either to the process or the SOP.
Facilitation of All External Related Audits
- Ensure all preparations are completed within the designated time frames.
- Responsible for the orientation of external auditors if requested.
- Compliance according to Company policies.
Qualification
Experience
- 3 - 5 Years experience within Medipost pharmacy / CDU and Medipost / CDU App.
Ideal
- Excellent understanding of Medipost Group processes and service level agreements.
- Previous exposure in a Contact Centre or Customer Service or Quality Assurance delivery role.
Licensing and Accreditation
- Registered at the South African Pharmacy Council (SAPC) as Qualified Post Basic Pharmacist Assistant.
Training Required
- Training on Call Cabinet and Presence.
- Departmental SOPs.
- Policies and Procedures for all the companies within the Medipost Group.
Competencies (Key Behaviors Areas)
- Work independently.
- Ability to investigate scenarios against the Standard Operating Procedures of the specific company.
- Problem solving.
- Identify improvements to processes as well as Medipost / CDU App system.
- Interpersonal and relationship Building skills.
- Conflict management and resolution skills.
- Deadline orientated.
- Flexibility and adaptable.
- Self-motivated and results orientated.
- Able to handle pressure.
- Neatness.
- Confidentiality.
- Assist with evaluation and compilation of SOP Training Manuals.
Ideal
- External Audit facilitation.
- Internal Assessment facilitation.
- Strategic thinking.
- Aligning.
- Strong organizing and prioritizing skills.
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