ACADEMY OPERATIONS ADMINISTRATOR - CPT Branch

NKR Outsourced • Other • Cape Town, Western Cape, South Africa • $200 - $300 / year • 21h ago

Academy Operations Administrator

A company that is empowering the frontline of healthcare delivery is seeking an Academy Operations Administrator who will be based in Cape Town. This candidate will be responsible for the configuration, training, support, marketing, and implementation of all Academy content partner courses. Collaborating with HCP support services for enrollment and payment within the EMGuidance Academy, the role ensures the delivery of Academy courses based on the company’s processes. The Administrator will also provide support to content partners and Academy users, verify new users, and execute projects and reports as per requirements.

Duties & Responsibilities

Achieve content partner and Academy user satisfaction indicators within specified timeframes.
Ensure Academy users are verified and accepted promptly.
Deliver an outstanding content partner and Academy user experience.
Collaborate effectively with the Business Unit head.
Ensure quality measures are achieved as per set targets.
Ensure compliance with EMG’s values, policies, standards, and local statutory requirements.

Desired Experience & Qualification

Experienced Allied Health professional (e.g., Post-basic Pharmacist Assistant, Nurse, Paramedic, etc.).
Experience in customer training and user support.
Proficient in developing and executing account-based marketing plans.
Computer proficiency in configuring solutions on customer management systems.
Creation of high-quality documents.
Proficient in Google Suite.
Experience in learner management systems is a plus.
Experience in Hubspot, Intercom, and Drupal is a plus.
Advantageous: Previous work experience in a medical organization.