Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge, digitally-powered services designed to help some of the world’s most prestigious brands optimize their operations. By leveraging their expertise in advanced technology and deep industry knowledge, they streamline business processes in ways that are both meaningful and sustainable, driving long-term success for their clients.
Role Overview
The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.
Job Type: Full-time/Permanent
Location: Cape Town
Workplace: Onsite
Requirements
- An excellent communicator (written and oral)
- Have an excellent command of the Dutch Language.
- Ambitious.
- Self-Motivated
- Passionate about learning
- Target Driven
- Polite, co-operative and a friendly manner essential
- Professional and welcoming
- Strong customer focus
- Excellent verbal communication skills
- Ability to deliver excellent customer service experience
- Ability to prioritize tasks
- Proven ability to take note of important information
- Computer literacy
- Curious, Team Spirited and Big Hearted
- A positive mind set with a passion for continuous improvement
- An exceptional driven and motivated individual with the passion to succeed in a fast-paced environment
- Matric or equivalent (preferred)
- Minimum of 6 months call center experience working within a similar service/sale driven environment.
- Retail contact center experience - Advantageous
- Email Handling/ Web chat experience (highly advantageous)
- Experience working within retail or similar Industry (highly advantageous)
- Proven Experience in delivering excellent customer services to internal and external customers
- Maintain campaign performance, quality, regulatory and compliance standards
Responsibilities
- Providing exceptional Customer Service to the existing customer base.
- Safeguarding, developing and enhancing customer loyalty and value.
- Providing knowledgeable information by identifying and promoting significant products and services.
- Responding to inbound customer and colleague escalated sales and queries.
- Identifying, qualifying and closing new business opportunities.
- Understanding customer’s reasons for exploring cancellation and addressing these positively.
- Striving for First Call Resolution on every contact.
- Working closely with service colleagues to raise service standards.
- Undertaking customer administration and product processing activities as necessary.
- Proactively developing customer service skills and knowledge.
- Complying with all required standards of sales/service excellence.
- Taking correct information and offering solutions that leave customers satisfied.
#J-18808-Ljbffr
