Duties & Responsibilities
• Develop and maintain a knowledge base including technical documentation, user manuals, and best practices.
• Ensure proper version control and naming conventions.
• Produce clear and user-friendly release notes and product guides as well as instructional videos and multimedia content.
• Facilitate internal training sessions.
• Design and deliver new employee onboarding programs.
• Develop training materials and resources tailored to specific roles and learning objectives.
• Identify and lead projects to enhance knowledge sharing, such as the creation of an online how-to portal.
• Incorporate feedback from stakeholders to improve documentation and training resources.
• Stay abreast of industry best practices for knowledge dissemination and apply these to internal processes.
• Provide subject matter expertise on their software platform to internal teams.
• Offer guidance and support on documentation standards and best practices.
• Respond to technical inquiries and support requests in a timely and accurate manner.
Desired Experience & Qualification
• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 5 years’ experience in a content/knowledge management role with experience in a SaaS environment.
• Demonstrated experience in technical writing, documentation management, and software training.
• Proficiency in content creation tools and platforms, including video editing software.
• Strong project management skills.
• Knowledge of the telematics environment would be advantageous.
• A proactive and adaptable mindset, with a commitment to continuous learning and improvement.
• Strong communication skills (written, verbal and presentation).
• Ability to demonstrate high levels of professionalism, customer service and leadership.
• Ability to deal with ambiguity.
• Strong teamwork and collaboration skills.
• Results driven, “can do” attitude and resilience.
• Strong delivery management and organisational skills.
• Ability to prioritise and effectively manage many tasks at the same time.
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