Job Responsibilities
- Responsible for the sales of Laparoscopy, Surgical & Surgimed products, including maintaining and growing existing business and expanding sales within the assigned territory.
- Scheduling and attending appointments with existing and potential customers.
- Demonstration of products to clinical personnel.
- Completion of weekly planner and activity report for submission to direct manager.
- Achieving sales targets.
- Responsible for networking with and developing relationships with new customers and managing existing customers.
- Counting and management of consignment stock.
- Requesting and following up on quotations.
- General administration associated with the position.
- All activities to be recorded on Force Manager CRM.
Duties & Responsibilities:
Marketing:
- Assist the National Product Manager with journal clubs, workshops/VISTA meetings, and various conferences as needed.
- Assist the Sales Managers with the sales budgeting per territory for the SBU.
- Effective implementation of tactical and strategic plans.
- Effective marketing activities including congresses and customer workshops and educational events.
- Daily calls to customers and new prospects.
- Effective promotion of all products offered by our client.
- Sales knowledge to allow for effective selling of product features and benefits.
- Evaluation, analysis, and reporting on competitors’ products, driving strategies and appropriate business responses.
Customer Relations:
- Establish a network with stakeholders in the hospitals: physicians and key opinion leaders.
- Build and maintain strong relations with all stakeholders, including customers, payers, government, and employees in representing our full line of products and services.
- Attend appointments with customers and prospects.
- Report to Sales Managers when needed with existing and potential customers.
- Gather customer requirements in cooperation with Sales Managers to ensure customer satisfaction.
- Assist when needed with successful congresses and training workshops.
- Manage relationships with all customers, prospects, and key opinion leaders where needed.
- Maintain good relations and communication with internal customers, i.e., Customer Services, Finance Department, Logistics, and Management.
- Utilize customer profiling and mapping tools to grow product families according to customer needs but in line with our business strategy and focus products.
- Assist with identifying the correct customers to attend product training to ensure an ROI.
Sales Reports and Administration:
- Achieve monthly and quarterly sales budgets for the SBU.
- Achieve annual sales budgets per SBU.
- Assist where needed to attend to daily Ariba/Trade world, tender input, and quote requests.
- Expense claims handed in on time as per the schedule received from finance with correct cost allocations.
- Monthly reports to the Sales Manager submitted before the 5th of the month.
- Weekly call reports and weekly call planners to be recorded on Force Manager and sent to the Sales Manager.
- Compliance with regulatory SOPs, SA regulations, and Code of Business Ethics.
- Maintain the company’s ethical position. Effectively communicate and manage company business conduct policies.
- Maintain a high level of motivation to ensure marketing function is well implemented.
- Preparation and conducting of presentations at sales consultants’ and management meetings.
- Assist Sales Managers with product queries and/or technical/clinical application information.
- Manage your portfolio by living the company values.
Training Events:
- Identify and implement educational events for customers to achieve growth.
- Manage the implementation of workshop activities with the sales team and customers.
- Train new customers on the range of products as set out by your manager.
- Assist with identifying workshops and educational events that will deliver an ROI and result in product growth.
- Participate in company business and sales meetings and provide input to management.
- Attend and assist when needed for planning of all congresses identified.
Reports:
- Adhere to credit policies and procedures of the group.
- Maintain all administrative responsibilities associated with this position, monthly reporting on marketing activities.
- Ensure all product and marketing activities comply with legal and ethical standards.
- Manage all company expenses within the marketing budget provided.
- Adhere to any legal or medical requirements and inform management of changed requirements.
- Submit monthly report to senior management and record all activities on Force Manager CRM.
- Assist with stock rotation and slow-moving identification and returns.
- Assist Sales Managers with input from the field on stock ordering and give feedback on stock requirements from the field.
- Manage consignment stock allocated to customers on request from Sales Managers.
- Manage boot stock allocated to yourself and rotation of stock when needed to reduce unnecessary expiration of products.
- Should a procedural kit procedure be implemented in the SBU, the responsibility of managing this and evaluating the effectiveness of it remains your responsibility.
- Give effective feedback to management on consignment stock.
Requirements
Education and Qualifications:
- Grade 12 (Matric) is a minimum requirement.
- A relevant degree or diploma is an advantage.
- Any medical-management or -marketing qualification would be a definite advantage.
Skills and Experience:
- Theatre-based selling experience is essential.
- Laparoscopy and emergency medical devices product knowledge would be an advantage.
- Advanced planning and organizational skills.
- Excellent interpersonal skills.
- Knowledge of marketing analysis, practices, strategies, and planning.
- Strong analytical, organizational, and decision-making skills.
- Strong understanding of business and financial drivers.
- Strong influencing skills to present new ideas promoting collaboration and generate buy-in.
- Ability to work independently and as a team member while using discretion in decision making and sound judgment in problem-solving.
- Demonstrated follow-through, initiative, attention to detail, and drive for continuous improvement.
- Ability to work well under pressure and maintain a positive, enthusiastic attitude.
- Ability to work effectively in a team environment and build strong working relationships.
- Ability to work in a fast-paced environment and meet deadlines.
- Ability to travel extensively in the country and when needed to travel abroad.
- Knowledge of the sales process that supports marketing activities, with the ability to understand & interpret customer needs using fact-finding to identify sales opportunities.
- Proficient in Microsoft Office – especially Excel at an advanced level, PowerPoint, and Outlook.
- Integrity, responsiveness, high commitment.
- Strong leadership skills, a leader whose personal and professional behavior is aligned to the Group values.
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