Leadership & Mentoring:
- Provide hands-on mentorship to department heads, fostering motivation and enhancing team performance.
- Guide leaders in developing and executing operational strategies aligned with company objectives.
- Collaborate closely with various departments, including marketing, customer experience, and safety, to ensure seamless operations and high service quality.
Operational Efficiency & System Management:
- Enhance operational efficiency by ensuring adherence to and optimisation of all systems and processes.
- Work alongside finance and IT teams to maximise ROI and ensure full implementation of technological investments.
- Partner with department heads to create and enforce checklists that improve task efficiency and turnaround times.
Maintenance & System Oversight:
- Oversee all maintenance activities, ensuring timely upkeep of systems and equipment in collaboration with department heads and the R&M teams.
- Ensure that sales booths are regularly refreshed and maintained to reflect the brand's image.
Guest Experience & Quality Control:
- Maintain and enhance the guest experience, ensuring all customer interactions meet the company's high standards.
- Collaborate with marketing and customer experience teams to guarantee exceptional service throughout the guest journey.
Reporting & Accountability:
- Ensure department heads provide timely and accurate reports, establishing a clear reporting structure with agreed frequencies.
- Monitor performance metrics to ensure departmental outcomes align with overall company goals.
Strategic Growth & Innovation:
- Drive operational innovation by ensuring existing technologies are fully utilised and effective.
- Oversee sales team training to promote continuous improvement in customer service and operational efficiency.
- Participate in leadership development initiatives and recommend external training programs to nurture internal talent.
Crisis Management Collaboration:
- Collaborate with the crisis management team on high-level communication during emergencies to protect the company's operations.
Budgeting & Cost Control:
- Develop and manage budgets with a focus on cost control through adherence to established systems and processes.
- Identify opportunities for cost savings through operational improvements and enhanced efficiency.
The Successful Applicant
Qualifications and Skills:
- Proven experience in operations, preferably in the hospitality sector; aviation experience is a plus.
- Strong leadership and team management skills, with a hands-on approach to mentoring and motivating staff.
- Excellent organisational abilities focused on operational efficiency and continuous improvement.
- Experience in managing system and equipment maintenance.
- Effective communication skills with a talent for cross-departmental collaboration.
- Flexibility to adapt to irregular hours and changing operational demands.
- Bachelor's degree in Business Administration, Operations Management or a related field.
- Previous senior-level operations experience in hospitality/related industries.
What's on Offer
Attractive dollar based salary on offer
Contact
Ryan Olver
Quote job ref JN-092024-6547300
Phone number: +27113038310
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