Head of Commercial Diagnostics Network

Be Different Recruitment • Other • Johannesburg, Gauteng, South Africa • $500 - $600 / year • 11h ago

Reference: JHB006304-MM1-1

Our client, a leading and global healthcare services company, is looking for a Head of Commercial to oversee and drive the commercial success, customer excellence, and efficiency of the commercial business within the Southern African diagnostic network.

Lead the sales and business development teams, managing profit and loss (P&L), providing outstanding customer and technical support, and optimizing the performance of the distributors’ network. Bring strong leadership abilities, exceptional business acumen, and a deep understanding of sales, technical support, and operations in both national and international contexts to the role.

Duties & Responsibilities

In order to be considered, the following is required:

NQF 7 / 8 in Life Sciences, Laboratory Sciences, Biochemical, Biomedical, or related disciplines
Significant (>15 years, ideally) experience of working across different functions of the diagnostics and/or healthcare industry and extensive sales and negotiation experience with 10 years experience in leading teams
Experience in managing African markets and distributors

Responsibilities:

Sales Strategy and Execution:

Develop and implement sales strategies to achieve revenue targets and market share growth in assigned countries
Analyze market trends, customer needs, and competitor activities to identify expansion opportunities; foster relationships with key customers and negotiate contracts for long-term partnerships

Profit and Loss Management:

Take ownership of the P&L for assigned countries, monitoring financial performance and implementing corrective actions as needed
Analyze sales data, pricing strategies, and operational costs to optimize profitability and ensure financial targets are met

Customer Support and Satisfaction:

Establish and maintain exceptional customer support culture for high customer satisfaction and loyalty
Collaborate with cross-functional teams to resolve customer issues, manage escalations, and enhance customer experience
Implement effective CRM systems and processes to track customer interactions for business growth

Management of Distributors:

Develop and execute a comprehensive distributor management strategy, including channel partner selection, onboarding, and performance evaluation
Provide guidance and support to distributors through training, sales incentives, and marketing campaigns to promote their success and growth
Monitor performance, implement improvement initiatives, and manage contractual agreements

Technical Support Team Management:

Work closely with the technical support team, ensuring the provision of excellent support services to customers

Market Analysis and Expansion:

Monitor market trends, competitor activities, and customer preferences to identify business opportunities and risks
Conduct market research, gather customer feedback, and share insights with stakeholders to assess feasibility and profitability for market expansion

Operational Excellence:

Implement cross-functional processes and systems to drive operational efficiency, productivity, and quality
Identify opportunities for process improvements, cost reduction, and resource optimization and collaborate with cross-functional teams to streamline operations and enhance overall efficiency

Staff Leadership & Management:

Define staff requirements, resourcing the team by retaining, recruiting, selecting, and appointing staff as required, inducting new staff members, monitoring and managing performance, and managing staff development

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