We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
*Job Description*
We are currently seeking a skilled Helpdesk Support Analyst to join our growing team. As a 2nd Line expert, you will provide technical support to end users and clients remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of escalated tickets.
The 2nd Line Technician will have:
· *Excellent interpersonal and communication skills* (both oral and written)
· *Be proactive and motivated approach to customer service*
· *Have logical and structured problem-solving abilities with keen attention to detail*
· *Have effective time management and multitasking skills*
· *Have strong technical troubleshooting skills,* including collaborating with third-party companies to resolve client issues related to hardware and software.
*The ideal candidate for this role will have: (but not essential):*
· Experience with technologies such as WatchGuard, Sophos, Datto, Intune, and SharePoint
· Microsoft or other practical certifications (MCP, Fundamentals, Technical Associate, Comp TIA, etc.)
· Familiarity with Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployment
*Why Join Us?*
· *Career Development*: Opportunities for professional growth and development.
· *Supportive Environment*: Work within a supportive team that fosters a learning environment.
· *Benefits*: Competitive salary package and benefits.
We welcome applications from candidates who do not 100% meet the role requirements.
If the above sounds like you, we are waiting for you to start your journey with us!
*Work Authorisation:* Must be authorised to work in the United Kingdom
*Work Location*: On-site in Eynsham, Oxfordshire
*About Bluespires:*
At Bluespires, we do things a little differently. We ensure that everyone who is involved in what we do, our customers, our staff, our community, ourselves, and the environment benefit from what we do.
Based out of beautiful new offices, we deliver first class support to our clients by making sure their IT makes their businesses work better. We do all this by being forward thinking and pro-active.
Doing the right thing by all is at the forefront of what we do, so, we make the right decisions, based on our customers’ needs and not ours. We are honest, trustworthy, and transparent, all the things you would expect from a good IT partner, and we do it with a smile, we’re friendly, we speak plainly, and we take pride in and enjoy our work.
_*A quick note on our recruitment process... *_
Bluespires typically operate a 2-stage recruitment process. However, depending on the role – you may be asked to attend a 3rd stage interview to meet additional members of our team. Our typical recruitment process is as follows:
· *Stage 1 - *Telephone or video introduction with our recruiter to discuss the application, your interest in the role, and suitability.
· *Stage 2 - *Interview with senior management team – face to face
· *Stage 3* – role dependent - Additional Interview with business stakeholders where required.
If you have any questions, please just reach out for us – we value feedback!
*Joining Bluespires means becoming part of a team that puts its members first!*
We recognize and reward hard work and strive for excellence in everything we do. Our culture fosters fun, growth, and enjoyment in our work.
If this resonates with you, we would love to hear from you. We are always seeking individuals who share our values and goals.
Some of the benefits we offer for all our team are as follows:
· Company pension
· Company events and social activities
· Employee Assistance Program
· Life insurance
· Referral programme bonus
· Bicycle purchase scheme
· Sick pay
· Flexible working arrangements
· Free, secure parking
· Regular Friday lunches
· Friday 5PM drinks
Job Types: Full-time, Permanent
Pay: £26,000.00-£35,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
Schedule:
* Monday to Friday
Application question(s):
* This role is based in Eynsham, are you able to commute daily?
Education:
* GCSE or equivalent (preferred)
Experience:
* Technical support: 1 year (preferred)
* Customer service: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
