Job Description - Ecommerce- Assistant Manager – English – Onsite Johannesburg (RET005842)
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Responsibilities:
- Supporting Business by ensuring all Ecommerce Finance deliverables are met
- Cross training across all Ecommerce Finance Processes
- Processing, reconciling, analyzing, and problem solving, specifically improving processes in the Customer Refunds space
- Enhancing, automating, streamlining & mapping processes
- Performing quality checks in the process as agreed
- Driving standardization and global best practices within the organization
- Ensuring SOPs are up to date
- Preparing Month End Recon/Support
- Ensuring proper backups are in place for seamless service delivery to client
- Resolving Zendesk Tickets by investigating and processing customer online refunds
- Customer service and query resolution
- Payment allocation and settlements
- Reconciling and clearing of GLs
- Supporting Team Leader
- Reporting to business
- Approvals and validations
- Driving process improvement
Qualifications we seek in you:
Minimum Qualifications / Skills:
- Diploma in Finance
- Minimum 5 years’ experience in a finance/operations role
- Customer service experience
- SAP, Excel proficiency
Preferred Qualifications / Skills:
- Excellent, clear, and proficient communication with stakeholders at various levels
- Sound decision making in evaluating problems
- Attention to detail and proactive
- Adaptable to a changing work environment
- Ability to investigate issues and take necessary resolution action
- Deadline driven, can work both independently and as part of a team
- Positive attitude and great work ethic
- Perform to ethical standards
- Serve the customer and must be results driven
- Ability to handle multiple tasks
What can we offer?
Attractive salary and benefits such as Medical Aid, Retirement and risk benefits. Work in a multicultural environment; Various trainings (technical & soft skills); Development opportunities in a growing multinational company.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
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