Customer Service Delivery Executive is an individual that will manage a selection of manufacturer client relationships across South African clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders and be comfortable in presenting data to them.
Responsibilities
- Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.
- Build a strong partnership with clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations.
- Client Management: undertake analysis for RMS data and handle clients' queries.
- Technical: acquire knowledge of both RMS solutions by attending requisite trainings.
- Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc.
- Deliver quality services to clients and ensure the services provided are timely and precise according to client business needs and specifications while meeting the company's quality standards.
- Accountable for work conducted for nominated clients in terms of analyses, charting, etc., and perform quality checks on all reports for alignment to request, accuracy, and correctness.
Qualifications
You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next.
- 1-3 years’ experience in FMCG / Service / Retail industry.
- Experience in working in an analytical capacity.
- Strong numerical confidence and ability to translate numbers into clear insights and recommendations.
- A team player, capable of working in a team environment and sharing responsibilities with other team members.
- Strong Client Focus and Proactiveness.
- Strong command of Microsoft Excel and PowerPoint.
- Working knowledge of research techniques and methodologies.
Additional Information
- Flexible working environment.
- Volunteer time off.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com.
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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center .
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