German Customer Support Specialist
Location: Woodstock
Type: Full-time
Hours: 8am - 8pm (European time), Monday to Saturday, rotational shifts
Salary: R24 000 - R25 000 CTC per month - depending on experience
About the Client: Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.
About the Role: Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!
Why Work for Them:
- Stay updated and expand your knowledge;
- A great environment that encourages growth and learning;
- Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.
Responsibilities:
- Handle customer inquiries about TV and mobile products via email and chat;
- Troubleshoot and resolve technical issues;
- Keep accurate records of customer interactions;
- Stay informed about product updates and features;
- Ensure software updates are compatible with devices;
- Process repair orders and provide warranty information.
Requirements:
- Minimum 6 months in a similar role;
- Strong problem-solving skills;
- Excellent written English;
- Proficiency with computers and software systems;
- Independent and goal-oriented;
- Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.
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