Overview:
The Workshop Manager is responsible for overseeing the daily operations of the workshop, ensuring efficient workflow, high-quality service, and safe working practices. This role requires strong leadership, organizational skills, and technical expertise to maintain and improve productivity, manage staff, and uphold service standards.
Minimum Requirements:
- Grade 12 / Matric / Equivalent
- Diploma or Certificate in: Mechanics, Automotive Technology, Mechanical Engineering or related / equivalent
- Experience within a workshop, service centre environment (preferred)
- 3+ years in a managerial or supervisory role
Responsibilities:
Team Leadership and Management
- Supervise, motivate, and manage a team of technicians, mechanics, and support staff
- Conduct regular performance evaluations and provide coaching to improve skills and productivity.
- Schedule shifts, manage time-off requests, and ensure adequate coverage for efficient operations.
Workshop Operations
- Plan, organize, and prioritize daily tasks to ensure timely completion of projects.
- Maintain an organized, clean, and safe working environment that meets regulatory and company standards.
- Monitor the quality of work to ensure adherence to specifications and resolve any issues that arise.
Inventory and Resource Management
- Oversee the procurement, storage, and management of tools, parts, and equipment.
- Conduct regular inventory checks and ensure the availability of necessary resources to minimize downtime.
- Ensure equipment is maintained, calibrated, and in good working condition.
Customer Service
- Serve as the primary point of contact for clients, ensuring their requirements and expectations are met.
- Address customer inquiries, concerns, and complaints professionally and promptly.
- Maintain strong relationships with customers to foster repeat business.
Health and Safety Compliance
- Implement and enforce health and safety regulations to create a secure workplace.
- Conduct regular safety training sessions and ensure all team members follow safety protocols.
- Address any hazards, incidents, or safety concerns promptly.
Reporting and Documentation
- Maintain accurate records of work orders, inventory, maintenance schedules, and team performance.
- Prepare regular reports on workshop performance, productivity, and areas for improvement.
- Ensure all documentation is up-to-date and accessible for audit or review purposes.
Competencies:
- Strong technical knowledge of machinery, equipment, and repair techniques.
- Excellent leadership, organizational, and communication skills.
- Proficiency in workshop management software and basic computer skills.
- Knowledge of health and safety regulations and best practices.
