Job Overview
We are seeking a motivated and results-driven Account Manager to join our dynamic sales team. In this role, you will be responsible for managing relationships with allocated customer accounts to ensure exceptional service delivery, account growth, and retention. You will work closely with clients to understand their needs, promote tailored solutions, and contribute to achieving sales revenue targets.
Key Responsibilities
Account Growth & Sales
- Achieve or exceed sales targets by managing customer accounts and implementing solution-selling principles.
- Accurately manage opportunities in the sales pipeline, ensuring consistent customer engagement and timely closures.
- Identify opportunities to upsell and cross-sell additional products or services based on client needs.
- Develop and execute strategic account plans to maximise revenue and ensure growth within the customer base.
- Collaborate with internal teams (e.g., marketing, product development, customer support) to ensure customer satisfaction and seamless service delivery.
Customer Satisfaction & Retention
- Maintain a quality call cycle of 90% focused on delivering value to customers and ensuring long-term relationships.
- Act as the primary point of contact for sales-related inquiries and activities, ensuring high-level customer satisfaction.
- Keep your customer service index (CSI) above 90% by providing proactive support and addressing customer concerns.
- Implement strategies to prevent customer churn, conducting regular business reviews to evaluate performance and identify areas for improvement.
General Responsibilities
- Stay up-to-date on industry trends, competitor activities, and market opportunities.
- Use CRM software to manage sales activities, track progress, and generate reports for management review.
- Represent the company at industry events, conferences, and trade shows to network with potential clients and promote products or services.
Key Competencies
Behavioral Competencies
- Communication: Strong verbal and written communication skills with the ability to clearly articulate value propositions and negotiate effectively.
- Strategic Thinking: Ability to analyse market trends and customer behaviour, creating strategic plans to drive sales growth.
- Problem Solving & Analysis: Strong analytical skills to identify challenges and propose timely solutions.
- Team Collaboration: Collaborate effectively with internal teams and contribute to a positive work environment.
- Time Management: Strong organisational skills with the ability to prioritize and manage multiple accounts and tasks.
- Resilience & Persistence: Maintain motivation and perseverance in the face of challenges, continuing to pursue sales goals despite setbacks.
- Ethical Conduct: Commitment to high ethical standards in all sales activities.
Technical Competencies
- Sales Expertise: Proficient in sales strategies, techniques, and the complete sales process.
- Customer Relationship Management (CRM): Strong interpersonal skills with the ability to build lasting relationships with clients and manage accounts efficiently.
- Negotiation Skills: Expertise in negotiation to close deals and address customer concerns.
- Tech-Savviness: Proficiency in using CRM software and other sales tools to track activities, manage pipelines, and generate reports.
Qualifications & Experience
- Bachelor's degree in Business Administration, Sales, or related field.
- Proven track record of at least 3 years in a sales-related role, preferably in account management or a similar capacity.
- Customer Service or Fleet Management qualification (or studying towards) would be advantageous.
- Willingness to travel occasionally for client meetings and industry events.
Skills & Attributes
- Excellent communication and interpersonal skills, both written and verbal.
- Strong strategic thinking and ability to analyze market data.
- Highly motivated with a passion for exceeding sales targets and providing exceptional customer service.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Proficiency in Microsoft Office (Intermediate level) and CRM software.
