Wakefield Temporary Role Customer Service Advisor
I am seeking a dedicated and enthusiastic Customer Service Advisor to join my client in Wakefield on a temporary basis. This role is pivotal in ensuring our customers receive the highest level of service and support. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, I would love to hear from you!
Key Responsibilities:
- First point of contact on the Customer Service phone line (Microsoft Teams).
- Handling telephone and email enquiries efficiently.
- Taking and processing stock orders.
- Sending pre-production samples and approving them to external suppliers.
- Following up on orders and updating customers accordingly.
- Importing orders and sending smart forms to customers.
- Assisting the Sales department with various projects.
- Sending/emailing order confirmations to customers.
- Liaising with staff in other departments and with external contacts.
- Updating the CRM system with opportunities.
- Establishing effective, professional, and positive working relationships with colleagues.
- Being responsible for personal health and safety at work.
Skills and Qualifications:
- Strong customer focus.
- Excellent attention to detail.
- Ability to work under pressure.
- Proven organisational skills.
- Effective stakeholder management.
- Strong multitasking abilities.
- Solution-based mindset.
- Strong written and verbal communication skills.
- Proficient computer skills.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#
