Desktop Support Engineer
Managed Talent Solution 's client in Montague Gardens is looking for a Desktop Support Engineer with end-user and telepresence support experience. You must have your own transport and Drivers License essential. Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies to various users. Must be available to start immediately.
Critical Requirements - Skills, Experience and Qualifications
- Matric
- A+ or N+ / MCSE (essential)
- 3+ years’ experience delivering End User Computing Support Services in a customer environment
- AD and GPO Experience (Creating Users and Managing AD)
- Proficient at PC Builds and endpoint installations
- Excellent Communication and Interpersonal skills.
- Must be able to work flexible hours as may be required.
- Must be able to work independently.
Primary Role Accountabilities:
- 1st line and second line support for internal users and IT staff.
- Set up VPN for users.
- Set up laptops DELL, ACER, LENOVO, HP.
- Connecting users to the Printers and Scanners.
- Follow up service and repairs with external suppliers.
- Escalating calls and issues where necessary to senior managers and team leaders.
- Responsible for Installation and maintenance of IT equipment such as (but not restricted to) stand-alone Printers and network printers. Supporting all IT issues internal users face.
- Provide troubleshooting and configuration support for user’s desktop, laptop and network issues.
- Loading an image in laptops VIA the network.
- Supporting Executives with any issues they have.
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