Junior Service Advisor
We are seeking a Junior Service Advisor to join our automotive service team.
Duties & Responsibilities
- Proven work experience as a Service Advisor or similar role.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal and communication expertise.
- Strong organizational, decision-making and problem-solving skills.
- Relevant training and/or certifications as a Service Advisor; knowledge of vehicles.
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car.
- Manage and oversee the dealership’s workflow and schedule.
- Call customers to advise them about service changes or car pick-up times.
- Maintain positive customer relationships to ensure repeat business.
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