We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families.In this role, you’ll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner. We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes.Key Responsibilities:• Responsible for the service transition from projects into operation• Works with project and architecture teams to understand service impact of proposed solutions• Determines and defines support requirements associated with new and changes services• Captures and manages risks associated with the introduction of new services• Defines Service Acceptance Criteria and manages their completion• Defines entry and exit criteria for Early Life Support• Oversees the Early Life Support phase of projects to ensure full operational readiness• Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support• Works with stakeholders to highlight and address potential support gaps• Produce management information and reporting to show progressPlease note internally this role is titled Service Introduction ManagerIn this role you can expect:• Generous Bonus• Private Medical Insurance• DC pension scheme• Life, medical and income Insurance• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)• Salary sacrifice electric car scheme with free on-site electric chargers.We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities.If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.Job Types: Full-time, PermanentPay: £40,000.00-£50,000.00 per yearAdditional pay: Bonus scheme Performance bonus Yearly bonusBenefits: Additional leave Canteen Company car Company events Company pension Cycle to work scheme Employee discount Free flu jabs Free parking Gym membership Health & wellbeing programme Life insurance On-site gym On-site parking Private medical insurance Referral programme Shuttle service provided Sick pay Transport links Work from homeSchedule: Monday to FridayWork Location: Hybrid remote in Basingstoke
