Key Performance Areas
- Configuration Management
- Asset Management
Formal Education
- Matric
- Degree in Information technology / computer science
Technical/Legal Certifica3on
- A+
- ITIL Foundation
- ITIL Asset Management
- ITIL Release Control and Validation V3 or (advantage)
- ITIL Service Transitioning V3 (advantage)
- ITIL V4 Create, deliver and Support (advantage)
- ITIL V4 Drive Stakeholder Value (advantage)
- Kepner Tregoe problem solving or similar (advantage)
- Advanced Microsoft Office
- Config management database tools (Remedy, Freshservice, Device 42)
Experience
- 3 years experience working with in IT support
- 2 years experience working with configuration management
