Desired Experience & Qualification
The Employer : Fleet Leasing/Fleet Management Solutions with the Head Office based in Isando.
EE: African Applicants only as per employers EE policy/requirements
Position : Executive Leasing Operations
Location : Gauteng East Rand
Basic salary plus benefits and full company car benefits
Job Purpose: To lead the leasing operations function within the company, setting the future business growth vision and ensuring all direct and indirect resources are in place optimally aligned and further enhanced to ensure that the overall business goals are achieved. Strategically grow the business and improve its competitive advantage by building appropriate, innovative and customer centric solutions for customers; while providing leadership to the teams on how to continuously improve processes and customer experience. Drive cost efficiencies through the value chain to maximise profitability.
Requirements
- Completed Matric or equivalent
- NQF Level 8 Qualification in Finance/Economics/Business Management/Entrepreneurial/Logistics
- NQF Level 9 Qualification in Business Management/Leadership or CA(SA) (Advantage)
- Legal requirements: Six Sigma (Black Belt) – (Advantage)
- 8-10 years’ Experience in Fleet Management or Financial Services
- 5+ years’ Experience in a Senior Management Position
- 5+ Years Experience in an Executive Position in a similar organization (Advantage)
Key Performance Area / Main Output
Develop and Implement Leasing Operation Strategy
Analyse the company’s strategy and business plan to determine the relevant deliverables for Leasing Operations
Develop the Leasing Operations strategy from the company’s strategy with an emphasis on:
- Global leasing trends
- Telematics and Driver Management
- Optimisation of profit margins
- Types of vehicles
- Releases of vehicles into the market
- Customer Solutions
Define the strategic objectives, measures, and targets for Leasing Operations according to the group strategy
Identify and secure the appropriate resources for the management of Leasing Operations:
- Physical resources
- Financial resources
- Suppliers
- Business partners
- Strategic stakeholders
Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
Create and maintain a climate conducive to performance to ensure that the company delivers against objectives
Develop and implement a balanced scorecard for Leasing Operations to operationalise the strategy
Monitor and measure the performance consistently according to the metrics agreed upon in the SLAs.
Initiate pro-active and corrective actions as required within the allocated time frames
Compile reporting on Leasing Operations’ performance at the required intervals reflecting all relevant statistics and performance indicators
Provide feedback to the relevant role players as and when necessary
Manage Leasing Operations
Define the objectives for Leasing Operations in accordance with the divisional strategy
Determine the deliverables of Leasing Operations from the objectives
Identify and secure the appropriate resources for the management of Leasing Operations
Analyse benchmarks for similar operations to determine performance indicators for Leasing Operations
Create and maintain a climate conducive to performance to ensure that the division delivers against objectives
Develop and implement performance indicators for each department in the Leasing Operations
Develop and implement SLA’s and OLA’s in collaboration with the relevant role players served by the Leasing Operations
Manage Human Resources
Analyse the business plan to determine the applicable deliverables and targets
Determine the human resource requirements, permanent and contractors, according to the expected deliverables
Secure the human resource requirements to ensure that deliverables will be met according to the expected targets
Compile performance plans, including personal development plans, for all relevant staff to ensure optimal performance
Track and monitor performance according to policies and procedures and performance planning documentation
Continuously provide feedback and coaching to ensure that the staff member/s performs at the optimum productivity level
Conduct performance reviews according to policies and procedures and take corrective actions where necessary
Appraise performance at the end of the performance period according to policies and procedures
Provide feedback to the relevant role players
Develop Business
Analyse the global market to determine trends, products and services provided by leasing operations
Conduct surveys to determine the needs and requirements of customers
Identify possible gaps in the current product and service portfolio
Develop new products/services in collaboration with the relevant role players to fill the gaps in products and services
Ensure the viability of new products/services through financial and business modelling
Manage the marketing of the new products/services to ensure market awareness
Integrate the new product/services into the Leasing Operations portfolio
Monitor the usage and viability of the new product/services
Represent AVIS
Receive a request for representation and analyse to determine the nature of the representation:
Conduct research to ensure that all relevant aspects are considered both Nationally and Internationally
Represent the organisation at the appropriate Fora and execute the appropriate actions:
Compile a report reflecting the outcomes of the representation
Set up a meeting with all relevant role players to discuss the outcomes and action required outputs
Compile action plans to ensure that compliance or objectives are met
Monitor the execution of appropriate actions according to the agreed-upon action plan
Compile an implementation report and distribute it to the relevant role players
Provide High Level Support/Advice
Receive and analyse a request to determine the nature and extent of the support/advice to be provided; or
The need for provision of support/advice is identified during the execution of outputs
Diagnose the problem to determine the appropriate action:
Provide/develop a solution; or
Escalate the problem to the relevant role players for a solution
Ensure that escalated problems are resolved within the allocated time frame
Monitor the implemented solution for a period in accordance with the impact on the system
Document the solution in accordance with policies and procedures in the standardised format where necessary
Provide feedback to the relevant role players
Manage Risk
Identify possible risks during execution of outputs; or
Consult the relevant role players with reference to the identified risk
Facilitate workshops, where necessary, to identify possible solutions/actions required to minimise the risk
Document the risk minimising actions, procedures to eradicate the risks and implementation actions to overcome the identified risks
Compile information packs on the risk minimising and distribute to the relevant role players
Monitor operations to ensure that the actions minimised/eradicated risks
Manage Customer Service
Identify the elements of customer behaviour in terms of trends, needs and requirements
Set the appropriate standards and service levels
Manage the analysis of customer behaviour, needs and requirements to ensure that the appropriate customer service can be provided
Analyse the customer information in terms of:
- Historic behaviour
- Trends, New and Historic
- Usage or Non-Usage
Compile the necessary reports and distribute to the relevant role players for future reference purposes
Recommend rectification/improvement actions in accordance with the analysed information
Provide feedback to the relevant role players
Manage Budget
Consult the Leasing Operations strategy to determine requirements in terms of revenue and expenditure
Compile the comprehensive budget indicating the financial requirements of each element according to the budgeting guidelines
Monitor the expenditure and revenue against the budget and ensure that spending occurs within the budgetary restrictions
Ensure that only authorised overspending is approved according to procedures
Close the budget at the end of the financial year
Running Leasing Operations to achieve the Strategic Objectives and Targets
Retention of Customers after leases expire
Management of the leasing fleet to be able to sell at profitable levels
Decision Making
Operating Budget – RB 1,8
Revenue Budget – RB 2,2
Key Stakeholders
Internal Stakeholders: EXCO, MANCO, Finance Team, Board, General Managers, Leasing Sales Team
External Stakeholders: Customers, OEMs, Financial Institutions, Media – Business and Financial, Industry Bodies, Strategic Partners, Regulatory Bodies, Investment Community, Investor Community
Package & Remuneration
Market related
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