Reference: CPT000363-IAP-1
Our client in the youth empowerment environment has a vacancy for a Senior Programme Coordinator to join their team in Gauteng. The purpose of this role is to play a pivotal role in ensuring the seamless coordination and delivery of our client’s youth programmes. This is a 12 month fixed term contract.
Duties & Responsibilities
Responsibilities:
- Drive engagement strategies for program participants, aligning with our organization's objectives.
- Monitor programme progress and resolving issues.
- Cultivate and maintain positive relationships with key stakeholders.
- Assist with planning and coordination of programmes and their activities.
- Oversee the administration of key account/IP programmes, managing client queries and ensuring a high level of customer satisfaction.
- Test and monitor platform functionality to ensure accessibility and usability.
- Facilitate onboarding and offboarding processes, fostering participant and user engagement.
- Prepare and present engagement and corporate reports to internal stakeholders and clients, highlighting key metrics.
Skills and Competencies
- Minimum of a bachelor’s degree in a related field
- Minimum of 2 to 3 years’ experience in customer service
- Strong presentation skills
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