Our client is seeking a motivated and detail-oriented
Customer Liaison Officer to join their team in
Pretoria, Gauteng . In this role, you will be responsible for evaluating, processing, and resolving customer queries and complaints, while establishing and maintaining strong relationships to enhance Customer Satisfaction Index (CSI) ratings.
Key Responsibilities: - Assist customers proactively, ensuring a positive experience with the dealership and all departments.
- Answer all customer calls promptly and professionally.
- Provide estimates and quotations according to company and manufacturer policies.
- Maintain strong relationships with internal departments and advise management on after-sales matters.
- Effectively communicate with customers to understand their requirements and resolve issues efficiently.
- Ensure the agreed CSI targets are met and monitor customer feedback.
- Implement an efficient inactive customer contact system for ongoing engagement.
- Maintain cleanliness, organization, and repair standards of customer-facing areas in compliance with manufacturer guidelines.
- Schedule and manage customer appointments and ensure timely communication of changes in service delivery.
- Handle all correspondence, file documents according to standards, and follow-up on customer inquiries.
- Collaborate with the manufacturer call centers and provide relevant information for queries or complaints.
- Monitor the quality of service and job performance, ensuring customer satisfaction at every touchpoint.
- Adhere to company policies, procedures, and working hours.
Requirements: - Proven experience in customer relations, preferably in an automotive dealership or service environment.
- Strong communication skills and the ability to handle customer complaints and queries effectively.
- Proactive, organized, and detail-oriented approach to work.
- Ability to work efficiently within a team and independently.
- Excellent telephone etiquette and customer service skills.
- Knowledge of dealership systems and processes would be an advantage.
Please note that only experienced candidates will be considered and contacted.
Apply ONLINE now at: 
