Our well-established client in the Hospitality/Hotel/Leisure sector is looking for a Food and Beverage Manager to join their team. The successful candidate will have a passion for guests, service and product excellence, an eye for detail and the ability to work as part of an energetic Team. Plan and manage the Human Resources and operations of the Food and Beverage sections to achieve customer (guest, colleagues, owners, and brand) satisfaction and quality service while meeting/ exceeding financial goals. Position is responsible for short- and long-term planning and the management of the Food & Beverage operations in the front and back of the house. Develops and recommends the budget, marketing plans and objectives and manages within those approved plans. The major areas of responsibility/ management include: Kitchen, Restaurants, In-Room Dining, Outlets and Lounge.
KEY RESPONSIBILITIES:
- Maintain standards of food and beverage quality and guest service quality.
- Achieves budgeted revenues and expenses and maximizes profitability related to the food and beverage department.
- Contribute to the profitability and guest satisfaction perception of other hotel departments.
- Implements and maintains local and national sales/marketing programs.
- Develops short term and long term financial and operational plans for the food and beverage department which support the overall objectives of the hotel.
- Participate in the preparation of the annual hotel budget.
- Increases level of guest satisfaction by delivery of an improved product through colleague development, job engineering and quality image.
- Manage in compliance with established company policies and procedures.
- Maintain procedures for security of monies.
- Maintain procedures for credit control and handling of financial transactions.
- Maintain inventory control procedures.
- Receives departmental relates guest complaints and ensures corrective action is taken
- Manage the Human Resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate as appropriate.
- Develop, recommend, implement, and manage the divisions annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations.
- Implement and manage all company programs to ensure compliance with the SOPs and LSOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.
- Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives.
- Manage the maintenance/ sanitation of the Food and Beverage areas and equipment in the hotel to protect the assets, comply with regulations and ensure quality service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
REQUIREMENTS :
- At least 2 years experience in the Hotel industry, in a similar position.
- Fidelio Opera "Front Office and Cashiering functions" an advantage
- Excellent knowledge of Microsoft Office
- Fluent in English
- Display a high level of emotional intelligence and be well groomed.
- Customer orientation, professional charm and sophistication is an advantage
- Ability to work shifts and occasional overtime
SKILLS, EXPERIENCE AND QUALIFICATIONS :
- A Three-year college degree or equivalent education/ experience.
- Four to five years of employment in a related position in a luxury hotel or resort.
- Requires advanced knowledge of the principles and practices within the Food & Beverage/Hospitality profession. This includes the knowledge required for management of people, complex problems and food and beverage management.
- Ability to study, analyse, and interpret complex activities.
- Must possess highly developed communication skills to negotiate, convince, sell, and influence other managerial personnel, hotel guests, and /or corporate clients
- Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
- Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint.
