Job Purpose:
We are looking for passionate, enthusiastic, and friendly individuals to join our dynamic team as an Experience Centre Ambassador. You will provide exceptional guest experiences, support our Global Sales Organization, and contribute to the growth of a start-up luxury brand.
Key Responsibilities:
- Book all aspects of the guest journey, including cruise itineraries, shore experiences, pre/post travel, and hotels.
- Deliver top-tier luxury service to Travel Advisors and international guests through phone, video calls, email, and chat.
- Build strong relationships with Travel Advisors and guests to support the Global Sales Organization.
- Serve as an expert in our technology systems, including Salesforce and Versonix Seaware, to deliver personalized guest experiences.
- Provide feedback on customer support processes and suggest improvements.
Skills and Requirements:
- Minimum of 1 year of experience in a contact center, ideally within travel or luxury hospitality.
- Hospitality mindset with excellent communication skills suited for luxury, international travelers.
- Fluency in English and Japanese (both written and spoken); additional languages are a plus.
- Confident in phone and video communications, representing the brand professionally.
- Strong listening and problem-solving skills, culturally sensitive to clients from different regions.
- Comfortable with IT systems; knowledge of Salesforce and Versonix Seaware is an advantage.
- Willingness to work full-time on shifting schedules, including weekends, to support global markets.
Emotional Qualities:
- Genuine interest in global travel destinations, even if you haven’t visited them all.
- Enthusiastic, with the ability to see tasks through to completion.
- Adaptable and thrives in a start-up environment where change is constant.
Working Hours:
- This is an office-based, full-time role with a flexible schedule, including shifts from Monday to Sunday with two days off
