Purpose of the Job
A CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.
- Customer Engagement & Retention
- Data Management & Analysis
- Campaign Management
- Customer Service Improvement
- CRM Software Management
- Reporting & Performance Tracking
Overall, a CRM Executive plays a vital role in creating a positive customer journey, driving customer retention, and supporting business growth through strategic engagement and effective data management.
Job Description
Key Responsibilities
- Scheduling of business appointments with client base/book
- Achieve individual targets
- Maintain existing business
- Identify & grow client base and revenue through selling of additional supply chain products
- Establish customer needs, developing opportunities and grow customer base
- Update call and Sales Force reports
- Prepare and present proposals and presentations to clients
- Effectively and efficiently deal with client queries
- Identify and escalate possible threats to existing business
Job Responsibilities - Experience and Education
Minimum Requirements
- Minimum requirement is a Matric (Grade 12) qualification
- Bachelor’s Degree or similar qualification and/or experience
- 3 Year corporate experience in managing a portfolio of clients
- Need to have worked for reputable corporates
- Proven track record of having made target
- Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
- Experience in presentation and negotiation of business solutions at senior management level
- Valid Code 08 driver’s license and own reliable transport
- Excellent communication skills
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Communication Skills
Customer Centric Mindset
Customer Centric Approach
Customer Centric
Customer Focus
Customer Relationship Management
Interpersonal And Relationship-Building Skills
Problem Solving
Problem Solving And Critical Thinking
Relationship Building
Organization & Planning
Strategic Planning
Strong Negotiation And Influencing Skills
Negotiation Skills
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