Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Location: Johannesburg, ZA
CRM Executive
Purpose of the Job
A CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.
Key Responsibilities
- Data Management & Analysis
- Campaign Management
- Customer Service Improvement
- CRM Software Management
- Reporting & Performance Tracking
Overall, a CRM Executive plays a vital role in creating a positive customer journey, driving customer retention, and supporting business growth through strategic engagement and effective data management.
Job Description
Key Responsibilities
- Scheduling of business appointments with client base/book
- Achieve individual targets
- Identify & grow client base and revenue through selling of additional supply chain products
- Establish customer needs, developing opportunities and grow customer base
- Update call and Sales Force reports
- Prepare and present proposals and presentations to clients
- Effectively and efficiently deal with client queries
- Identify and escalate possible threats to existing business
Experience and Education
- Minimum requirement is a Matric (Grade 12) qualification
- Bachelor’s Degree or similar qualification and/or experience
- 3 Year corporate experience in managing a portfolio of clients
- Need to have worked for reputable corporates
- Proven track record of having made target
- Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products)
- Experience in presentation and negotiation of business solutions at senior management level
- Valid Code 08 driver’s license and own reliable transport
Leadership Behaviors
- Setting a clear direction
- Simplification
- Execution & Accountability
- Growth mindset
- Inclusion
- External focus
Skills
- Communication Skills
- Customer Centric Mindset
- Customer Centric Approach
- Customer Focus
- Customer Relationship Management
- Interpersonal And Relationship-Building Skills
- Problem Solving
- Problem Solving And Critical Thinking
- Relationship Building
- Organization & Planning
- Strategic Planning
- Strong Negotiation And Influencing Skills
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