About: Nestled in the heart of picturesque vineyards, our client’s prestigious 5-star wine estate is dedicated to providing an unparalleled guest experience. They pride themselves on exceptional service and luxurious accommodations, ensuring every detail reflects our commitment to excellence. Join the team and help maintain the elegance and charm that define our estate.
Role overview: Our client is seeking an experienced and dynamic Executive Housekeeping Manager to lead their housekeeping team. This pivotal role requires a keen eye for detail, strong leadership skills, and a passion for creating a pristine environment that enhances our guests’ stay. You will oversee all housekeeping operations, ensuring the highest standards of cleanliness and presentation throughout the estate.
Key Responsibilities:
- Lead, train, and motivate a dedicated housekeeping team to uphold exceptional standards.
- Develop and implement housekeeping policies, procedures, and training programs.
- Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness and maintenance standards are met.
- Collaborate with other departments to ensure seamless guest experiences.
- Manage inventory and ordering of cleaning supplies and equipment.
- Monitor budgets and control costs while maintaining quality.
- Address guest feedback and implement improvements based on their needs.
- Stay updated on industry trends and best practices in housekeeping.
Qualifications:
- Proven experience in a housekeeping management role in a luxury hotel or 5-star estate.
- Strong leadership and team management skills.
- Excellent attention to detail and organizational abilities.
- Knowledge of housekeeping best practices and health/safety regulations.
- Proficient in inventory management and budgeting.
- Exceptional communication and interpersonal skills.
- A passion for hospitality and guest satisfaction.
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