Vacancy: Control Room Manager (Night-Shift Only) - National Command Centre
Location: Heldekruin Roodepoort
Reporting: Branch Manager
The overall purpose of this position is to ensure that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements:
- Grade A
- Grade 12 / Matric
- Driver's License and own reliable transport
- Must Reside in Westrand Area
- Computer Literacy in MS Office, CCTV, etc.
- Must be able to work under pressure and for extended hours as and when required
- Strong ability to work shifts
- Work independently and within a team
- A minimum of 5 years’ experience in the Security Industry Control room or Call Centre
- No criminal record or any Pending Cases
- Must be reliable and trustworthy
- Call Centre or Control Room Experience
- Receiving complaints and informing management accordingly
- Able to exercise and maintain discipline
Job Specification:
- Fluent in English
- Telephone Ethics and Communication
- Experience in Excuquard, Listener, Milestone, Challager, Auto Cam
- Compiling Reports / Investigations
- CCTV Experience
- VUMACAM Experience
Core Competencies:
- Administration skills
- Organizational skills
- Communication skills
- Honesty
- Reliability
- Problem solving skills
- Managing of the control room personnel in all aspects of the control room
- Ability to meet strict deadlines
- Numerical accuracy
- High methodical working methods are required
- Attention to details
- Ability to liaise professionally with personnel at all levels
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