Job Requisition - 136934
Closing Date - 20 November 2024
Location - Johannesburg
Division - Nedbank Insurance | Client Experience
Please Note: Preference will be given to applicants from Underrepresented Groups
Job Family
Information Technology
Design
Manage Self: Technical
FAIS Affected
Job Purpose
To support Nedbank Insurance in creating relevant client communications and content engagement strategies across different client segments. To craft clear and engaging copy on complex projects, that guides and educates clients. The role also involves developing compelling narratives based on behavioural science principles and insights to understand customer motivations, decision-making processes, and influences on purchasing behaviour in the insurance sector.
Job Responsibilities
- Manage projects and copy requests from across the enterprise, prioritizing tasks, managing approvals and tracking time spent.
- Work with CX, UX and UI designers to develop messaging and micro copy for app and web user journeys, chatbots, notifications, mailers, infographics and videos.
- Drive vision for product language and content across customer journeys.
- Have strong analytical skills to interpret data and insights to inform content strategy and decision-making.
- Ability to measure the effectiveness of content and make data-driven improvements.
- Experience in interpreting client and user experience research and applying insights to improve content.
- Proficiency in developing and executing content plans that drive brand awareness and customer engagement.
- Define and document standards, patterns, principles and processes to establish a unified approach to communications.
- Drive alignment on style, voice and tone across channels.
- Collaborate with multi-discipline practitioners and project stakeholders.
Behavioural Science
- Craft persuasive content that drives customer engagement and action, using proven behavioural science principles to nudge customers towards optimal choices.
- Design and implement behavioural change campaigns that address common pain points and enhance customer experience with insurance products.
- Apply knowledge of human behaviour to create clear, concise, and effective marketing materials, policy documents, and digital content that resonate with diverse customer segments.
- Leverage big data and behavioural analytics to inform content strategies, enhance customer communication, and improve overall customer satisfaction.
Leadership and Mentorship
- Experience in leading and mentoring junior writers.
- Ability to provide constructive feedback and foster a culture of continuous improvement.
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees.
Preferred Qualification
Degree in English, Copywriting, Communications or Journalism.
Essential Certifications
Preferred Certifications
Certification in UX Writing, Content Strategy, UX or Design.
Have a foundation in Behavioural Economics Principles.
Minimum Experience Level
4 - 7 years in copywriting experience preference from the insurance industry or Financial Services experience.
Technical / Professional Knowledge
- Writing, editing, proofreading, layout and design skills.
- General Communication Skills.
- Managing Work.
- Leveraging Feedback.
- Technical/Professional Knowledge and Skills.
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