Please note that this position is effective from November 2024.
Main purpose / objective of the position:
- The overall purpose is to ensure that the Centre and Properties remain prestigious and well looked after for customers and tenants.
- To manage a portfolio of Retail and Office buildings through optimal performance in the following:
- Prepare & Implement the Strategy:
- Strategic Positioning of Midlands Mall, Midlands Lifestyle
- Prepare and Implement annual business strategy
- Implement Leasing Strategy
- Create Pipeline for future development
- Maximise financial returns:
- Drive Financial Performance of Asset
- Value extraction through optimal leasing, redevelopments & extensions
- Facilities and Operational Management
- Budgetary and Financial Control
- Marketing & Brand Management:
- Marketing and Communication
- Leadership:
- Stakeholder management:
- Community/stakeholder Participation
- Represent the Landlord on industry and district forums / committees
- Tenant liaison
- Financial reporting:
- Ensure finance & admin is in order
- Client reporting
Role Objectives / Responsibilities:
- Optimize tenant mixes and rental collections in portfolio:
- Preparation of Strategic letting philosophy
- General Lease Administration
- Pro-Active Management of Lease expiry profile
- Tenant Liaison
- Foster relationships with key Retailers
- Provide support and guidance to Leasing teams
- Maximize Net Property Income in buildings under managed cluster/portfolio through:
- Optimise Operating Expenses
- Increased Income
- Improve utility management process, maximise recoveries
- Complete budgets and obtain approval from Client:
- Ensure appropriate delivery against set budgets
- Optimize returns
- Leadership:
- Improve Employee Satisfaction Survey Ratings
- Ensure appropriate performance management culture
- Diversity Management and Transformation
- Ensure proper adherence to corporate governance practices
- Ensure that annual business strategies are in place for Assets and monitor Application of Strategy
- Mentor and develop team
- Ensure that stakeholders are kept abreast of buildings’ status through monthly reporting on key property management indicators
- Marketing and Branding management:
- Drive approved marketing strategy and brand campaign
- Enhance marketing and branding profile of the complex
- Drive non GLA initiatives
- Ensure that centre management implement day to day risk control:
- Compliance
- Occupational Safety Health & Environment Act adherence
- Core Competency Standards
- Liaison with key stakeholders in the cluster of operations
- Facilities Management:
- Ensure maintenance requirements are adhered to in line with standard operating manuals
- Ensure tenant installation process is timeous and within quality standard
- Ensure implementation of long term maintenance plan
- Ensure approved CAPEX projects are executed timeously
- Application of new technology
- Drive sustainability initiatives and ensure compliance to sustainability policy.
- Ensure that tenant fit out process is timeous and in line with design criteria
Education:
- Matric
- Business Management/Commercial Degree
- Property related certificate/qualification
Experience:
- 3-5 years experience in a similar role.
- At least 5 years experience in property
Knowledge required:
- Customer market understanding
- Business procedures, rules and processes
- Legislation and regulations
- Computer literate
- Managerial Skills
Skills required:
- Effective Leadership
- Team Building and Interpersonal Skills
- Self-Motivator and Independent thinker
- Communications Skills (Including ability to present at all levels)
- Organisational Skills
Abilities required:
- Analysis and Judgement (Problem-solving)
The ability to integrate information from various sources and link these details and broad aspects effectively. It also includes the ability to draw appropriate conclusions and make decisions that show consideration to positive and negative consequences to the business and people. - Formulating a Vision
Formulating a vision and strategy, as well as defining specific goals and objectives to ensure effective goal achievement. - Defining and Integrating a Structure
Defining a structure that enables the effective implementation of strategic objectives considering the organisation’s operating model. - Strategic Networking
The ability to evaluate the current status quo against strategic objectives before adopting appropriate leadership behaviour to initiate and manage transformation and change. - Change Management
The ability to evaluate the current status quo against strategic objectives before adopting appropriate leadership behaviour to initiate and manage transformation and change. - Performance Management
Shows strong leadership skills in managing team and individual performance through appropriate performance management processes and procedures. - Compliance and Risk Management
The ability to execute against relevant compliance and risk management systems as well as the implementation of structures and frameworks for control and governance. - Teambuilding
Ensures that new talent is identified, brought on board and managed appropriately via clear development plans and retention strategies. - Communication
The ability to timeously communicate relevant internal and external business information to internal and external stakeholders in an appropriate manner. - Project Management
The ability to identify and execute relevant projects in alignment with business objectives. - Customer Service
Keeping customer service central at all times and constantly striving towards service excellence. - Engaging Leadership
Engaging with and involving diverse individuals in teams to achieve their full potential, as well as through their enhanced performance contribute to the success of the organisation. - Integrity
Shows values and morals that are in keeping with those of the organisation.
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