From R8000 a month - Permanent, Full-time
Job details
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Pay
From R8000 a month
Job type
Full-time
Permanent
Location
Full job description
Job Overview:
We are seeking a dynamic and detail-oriented Call Centre Recruitment Officer to join our HR team. The ideal candidate will have a passion for talent acquisition, an understanding of call centre operations, and the ability to find and recruit top talent to support our growing customer service team.
As a Call Centre Recruitment Officer, you will be responsible for managing the end-to-end recruitment process for call centre positions, including screening resumes, conducting interviews, and facilitating the hiring process.
Key Responsibilities:
- Talent Sourcing & Screening : Identify, screen, and interview candidates for various call centre positions (e.g., sales agents, supervisors, team leaders).
- Job Postings : Create and post job advertisements on relevant platforms, job boards, and social media.
- Candidate Assessment : Conduct initial phone interviews, assess qualifications, and schedule in-person or virtual interviews with hiring managers.
- Collaboration with Hiring Managers : Work closely with department heads to understand job requirements and ensure alignment between job descriptions and candidate profiles.
- Candidate Experience : Maintain clear communication with candidates throughout the hiring process, ensuring a positive and professional candidate experience.
- Onboarding Support : Assist in the onboarding process, ensuring new hires are properly integrated into the company culture and receive the necessary training.
- Recruitment Metrics & Reporting : Track and report on recruitment activities, including time-to-hire, candidate sources, and other key performance indicators (KPIs).
- Continuous Improvement : Stay current on industry trends, recruitment best practices, and technologies to enhance the recruitment process.
Required Qualifications:
- Experience : 1-3 years of recruitment experience, preferably in a call centre environment.
- Skills : Excellent communication, interpersonal, and organizational skills.
- Technology : Proficient in using applicant tracking systems (ATS) and recruitment software, as well as MS Office Suite (Word, Excel, PowerPoint).
- Education : A degree in Human Resources, Business Administration, or a related field is preferred, but not mandatory.
- Strong ability to multitask and prioritize in a fast-paced environment.
- Excellent interpersonal skills, with the ability to work collaboratively in a team.
- Proactive approach to problem-solving and recruitment strategy.
- Understanding of call centre operations and customer service roles.
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