To manage the client and product onboarding, account and profile maintenance and exchange control environment strategy and execution by providing relevant professional input in relation to remediation, business processes, regulatory projects, systems, data enablers and long-term solutions to enable stakeholders to manage client relationships, onboarding and regulatory risks. To drive innovation and process optimisation through enabling digitisation and supporting a culture shift to enhance client experience.
Job Responsibilities
- Manage the financial requirements of the department by ensuring that Q0 budgets are managed and maintained appropriately.
- Develop and communicate the department's strategy by developing strategic plans linked to CIB 3 year plans.
- Timely and accurate reporting and feedback to stakeholders, management, steering committees and group forums as per prescribed timeframes.
- Maintain oversight of progress towards client regulatory review targets (FICA/KYC) within prescribed SARB requirements/deadlines and client onboarding and service level agreements, thereby minimising losses to the bank as a result of regulatory non-compliance and poor client experience.
- Ensure decisions emanating from the CIB High Risk Client Committee are executed regarding client retention, oversight or termination and that the risk profiling of clients is managed by monitoring and actioning risk acceptances and EDD's for identified high risk clients.
- Enhance and manage relevant governance structures so that relevant risks and issues are appropriately monitored, managed and mitigated for relevant products, systems, processes and procedures.
- Effective management of the full client onboarding journey for all domestic, IFI, asset manager and London clients, including periodic reviews and adverse media screening.
- Ensure efficient and reliable manual and electronic practices are in place to retain documentation related to client and product onboarding.
- Investigate and implement best practices and efficient business processes related to collation, capturing, verification, reverification and analysis of client and product data to ensure quality and completeness of data and ease of capture.
- Support the ‘Digital First’ strategy by ensuring that continuous improvement goals and longer term solutions for CIB are achieved in relation to managed evolution and other projects, by initiating constructive debates about work practices and areas for improvement.
- Improve productivity, internal efficiency, promote optimisation and reduce costs by reviewing work processes, procedures and systems, encouraging and soliciting input from managers and teams and offering innovative ideas and input to enhance superior internal and external client experience.
- Lead the team effectively and efficiently across the HR value chain including workforce planning, transformation, recruitment, performance management, recognition, retention of critical staff, succession planning, skills development, coaching and talent management.
Minimum Requirements
Business related Post Graduate Degree (Business Administration/Business Science/ Commerce/ Law/Engineering)
Preferred Qualification
Master’s Degree
Preferred Certifications
AML certification beneficial
Minimum Experience Level
- Total number of years experience: 11 years +
- Management experience as part of the above years: 6 – 7 years
- Type of experience: process management and/or data flow and systems; financial institutions regulatory requirements regarding client on-boarding, remediation, FICA, FATCA, AML etc.; middle office, client support/operations; products and account maintenance; department/division/enterprise management in a similar or related industry
Technical/Professional Knowledge
- Strategic planning
- Budgeting
- Nedbank policies and procedures
- Business administration and management
- Designing process for remediation, managing and motivating remediation team
- Nedbank Human Resources policies and practices
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Governance, Risk and Controls
- Principles of project management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- Client service management
- Leadership acumen
- Business Acumen
- Customer Focus
- Cross-Functional Collaboration
- Operational Decision Making
- Driving Execution
- Driving Innovation
- Guiding Team Success
Employment Equity Statement
Preference will be given to individuals from underrepresented groups.
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